Kimani Sebastien

• Answered constant flow of customer calls with minimal wait times.
• Handled a high volume of calls took 70 to 80 calls a day
• Helped callers set up their zelle account and help connect it to their bank
• Helped callers remove suspension and holds from their zelle accounts
• Assisting in troubleshooting their zelle if issues occur

• Gaining knowledge for each individual project was assigned to help customers who may have questions pertaining to certain products to give them satisfactory customer service.
• Knowledge about Covid vaccine protocols with different states and provided explanations to customers.
• Helped register clients who needed to register and apply to get vaccine shots.
• Maintained friendly interactions with clients who were concerned or did not understand the registration system to obtain a vaccine.
• Technical ability to use a computer to take calls and obtain information to help provide that to the customers satisfaction.

• Knowledgeable about cleaning methods and the additional services and the company provides and explaining that to customers.
• Utilized Zerorez systems to secure payments and receipt for services.
• Use of various sales methods to increase the amount of revenue by selling customers on getting additional items cleaned at their house.
• Use of various sales methods to increase the amount of revenue by selling customers on getting additional items cleaned at their house.