Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebastien Parent

Black/ African Descent,Florida

Summary

Dedicated customer service professional with experience in retail settings selling all types of products, and demonstrating profound ability consistently to exceed sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Ability to organize and manage data quickly to respond efficiently to customer inquiries. Decisive customer service rep with high-level communication and conflict-resolution skills illustrated over 5 years of customer service experience. Skillfully manages returns and exchanges and resolves customer complaints to boost satisfaction and loyalty. Proficient in POS operation and Software with superior Skill and Skill strengths. Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Personable Customer Service Associate with 5 years of retail sales experience. Well-versed in training team members, monitoring store inventory, and processing returns and exchanges. Resourceful problem-solver with dedication to customer satisfaction and superior service. Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. High-energy Brand Ambassador and member of consumer affairs team focused on addressing product questions, concerns, and feedback. Engage customers through email, phone, and social media communications. Promote brand loyalty with customers by meeting diverse needs and maintaining high satisfaction. Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings. Seasoned customer service rep with 5 years of experience providing top-notch customer service in fast pace settings. Adept at effectively resolving customer complaints and generating repeat business. Well-known for providing amicable solutions to multifaceted problems. Ambitious customer service rep with 4 years of experience responding to customer inquiries S with courtesy and professionalism. Highly skilled at accepting high volume of inquiries, researching information, and explaining details. Cheerful to create friendly environment and forward-thinking to allow callers to complete inquiries in single call to minimize callbacks. Driven [Job Title] with experience communicating with clients to answer questions and support needs. Quality-driven when listening carefully to questions, researching correct answers, and transferring or escalating calls requiring high-level responses from other departments or supervisors. Talented at documenting detailed caller interactions to record for tracking and smooth future communication. Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Diligent Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care and support requirements. Strong ability to communicate and maintain accurate records. Decisive problem solver with an enthusiastic attitude and desire to please consumers. Passionate and detail-oriented customer service professional with 5 years of experience. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities. Motivated Service Writer, adept at developing excellent relationships with customers by successfully managing product and service delivery. Schedule services, including product repairs and processing of product warranties. Respond to customer requests, develop cost estimates, and arrange for repairs. Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with commitment to customer service and desire to build relationships. Excels in building customer loyalty and retention. Resolves complex problems, using tact and diplomacy. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Hardworking[customer service rep focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers.

Motivated detailer highly experienced in cleaning vehicles by hand and using various types of cleaning equipment and solutions. Reliable and efficient with 1 years of experience in detailing vehicles in accordance to customer's specific instructions. Committed to providing fast, personalized and sufficient service to all customers.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated and efficient specializing in Types of cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.

Hardworking professional focused on giving outstanding attention to every vehicle and customer. Offering several years of comprehensive experience in cleaning and refurbishing new and used automobiles. Exceptionally skilled in waxing and buffing and cleaning and upholstery and surfaces. Self-directed individual comfortable multitasking in challenging situations and meeting all deadlines.

Precision-driven Detailer with strong ability to complete tasks efficiently and productively. Possess specialized skills in auto detailing, interior restoration, and paint correction. Excel in time management, problem-solving, and customer service, ensuring top-quality results in every project undertaken.

Highly skilled Detailer with thorough understanding of automotive detailing and reconditioning. Possess strong knowledge in using various cleaning equipment, chemical substances, and techniques to restore vehicles' aesthetic appeal. Showcases exceptional organizational skills, ability to work independently, and keen attention to minute details which resulted in consistently high-quality outputs in previous roles. Regularly demonstrated capability for identifying vehicle issues and maintaining detailed reports of services performed.

Team-oriented and service-focused detailing professional experienced with cars, vans and SUVs. Handles demanding work with great physical stamina and adaptability to changing demands. Reliable, punctual and hardworking.

Overview

8
8
years of professional experience

Work History

Detailer

Details Matter
Melbourne, Florida
01.2023 - Current
  • Inspected parts, equipment or vehicles for cleanliness and damage.
  • Transported materials, equipment or supplies to or from work areas.
  • Cleaned plastic work inside cars using paintbrushes.
  • Washed wide range of vehicles each day.
  • Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Maintained inventories of cleaning supplies.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
  • Served clients with on-site detailing services at businesses and homes.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Inspected vehicle to verify pristine appearance for customer.
  • Performed preventative maintenance to maintain proper functioning of service tools and equipment.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.
  • Checked vehicles prior to service and immediately afterward to identify damages.
  • Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Removed minor flaws in refinish using sanding and buffing.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Connected hoses or lines to pumps or other equipment.

Overnight Stocker

Big Lots
Melbourne, Florida
03.2024 - 07.2024
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Verified accuracy of incoming shipments against purchase orders.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Picked up boxes and related trash from sales floor.
  • Followed instructions to properly arrange merchandise items.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Operated forklift and pallet jack to transport heavy loads.

Sales Associate

Dicks Sporing Goods
Melbourne, FL
10.2023 - 01.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.

Car Wash Employee

Shine and shack
Melbourne, Florida
09.2022 - 12.2023
  • Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Pressed buttons to activate cleaning equipment or machines.
  • Cleaned plastic work inside cars using paintbrushes.
  • Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
  • Washed vehicle exteriors, detailed interior and applied external sealant or polish.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Pre-soaked or rinsed machine parts, equipment or vehicles by immersing in cleaning solutions or water.
  • Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
  • Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
  • Rotated handles on equipment to regulate pressure or flow of water, air, steam or abrasives from sprayer nozzles.
  • Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
  • Transported materials, equipment or supplies to or from work areas.
  • Maintained vacuums, pressure washers and types equipment for car wash and self-service areas.
  • Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards or regulations.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.

Lead Generator

One Stop Cooling
Winter Park, FL
01.2022 - 08.2023
  • Applied lead generating methods in high number of cold calls per day.
  • Cultivated lucrative relationships with customers by using active listening, strong communication and exemplary issue resolution skills.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Cross-sold additional products and services to purchasing customers.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.
  • Documented sales call data in company software.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Phoned leads from referrals and telemarketing lists and asked appropriate questions to determine needs and requirements.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Identified valuable leads through several key methods, including social media, networking events and targeted marketing.
  • Identified needs of customers promptly and efficiently.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Achieved established sales targets by generating new customer accounts.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Delivered products to customer locations on time.

Retail Sales Associate

God love appearal
Melbourne Florida , FL
03.2023 - 06.2023
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.

Package Handler

UPS
Palm Bay, FL
12.2022 - 01.2023
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Palletized boxes to increase movement and shipment efficiency.
  • Used scanners to track parcel information, condition or receipt.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Picked products using RF scanner to fill orders.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Logged packaging activities and filed reports in company databases.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Packed boxes and stock using organizational guidelines.
  • Secured items in truck by strapping over protective padding.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Customer Service Associate

Lowes Home Improvment
Melbourne, Florida
02.2019 - 12.2021
  • Answered incoming telephone calls and provided information regarding store hours, location, and policies
  • Assisted with receiving, product pricing, and stock replenishment
  • Followed established protocols for escalating customer complaints to management
  • Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery.

Call Center Agent

TTEC
Melbourne, Florida
07.2017 - 08.2018
  • Assisted in settling insurance claims or escalating claims with questionable liability for company
  • Answered questions about products and services and presented the value proposition by purchasing products and services
  • Accurately prepared and processed forms to change customer service levels
  • Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers
  • Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
  • Processed product orders, including entering customer orders and completing stock replenishment orders
  • Determined charges for services requested, collected deposits or payments, and arranged for billing
  • Processed orders and coordinated delivery schedules to meet customer needs
  • Advised customers about estimated delivery date and described service contracts and warranties
  • Quoted prices for items desired, explain credit terms and collected credit information

Call Center Agent

Adecco
Melbourne, Florida
09.2016 - 01.2017
  • Guided and processed orders from customers in high-volume environment
  • Assisted customers in navigating company website to place orders online
  • Entered data efficiently and accurately to update customer accounts
  • Met expected number of outbound calls each hour and booked appointments using computer system
  • Overcame the objections of potential customers to make the sale.

Education

High School Diploma -

Bethany Christian School
Melbourne, United States, Florida

Skills

  • Customer service Product knowledge
  • Sales closing Product sales
  • Trained in Salesforce Order processing
  • Problem resolution Customer account updates
  • Investigations and resolutions Product upselling
  • Shipping and receiving understanding Account updating
  • Data entry Member account management
  • Cross-selling Retail marketing
  • Investigate claims Sales transactions
  • Customer needs assessments Estimating
  • Brand representation Inbound call answering
  • Report generation Complaint documentation
  • Organization and recordkeeping Product and service knowledge
  • Refunds processing Process transactions
  • Customer service excellence
  • Detailing Equipment
  • Special Purpose Cleaners
  • Showroom Maintenance
  • Interior Vacuuming
  • Window and Windshield Cleaning
  • Exterior Washes
  • Communication and Interpersonal Skills
  • Vehicle Restoration
  • Vehicle Inspection
  • Sweeping and Vacuuming
  • Creative Thinking
  • Customer Service
  • Adaptable and Flexible
  • Strong Work Ethic
  • Damage Prevention
  • Exterior washes
  • Exterior waxing
  • Automotive detailing
  • Fabric treatment
  • Washing and detailing
  • Interior and exterior detailing
  • Hospitality and accommodation
  • Polishing and waxing

Timeline

Overnight Stocker

Big Lots
03.2024 - 07.2024

Sales Associate

Dicks Sporing Goods
10.2023 - 01.2024

Retail Sales Associate

God love appearal
03.2023 - 06.2023

Detailer

Details Matter
01.2023 - Current

Package Handler

UPS
12.2022 - 01.2023

Car Wash Employee

Shine and shack
09.2022 - 12.2023

Lead Generator

One Stop Cooling
01.2022 - 08.2023

Customer Service Associate

Lowes Home Improvment
02.2019 - 12.2021

Call Center Agent

TTEC
07.2017 - 08.2018

Call Center Agent

Adecco
09.2016 - 01.2017

High School Diploma -

Bethany Christian School
Sebastien Parent