Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SEBASTIÁN ALONSO VINDAS SUÁREZ

Heredia

Summary

Professional with studies in Business Administration, around 7 years of experience in the related areas of administrative tasks, data analysis, compliance and fraud detection. Executing functions as responsible for the management and analysis of information focusing to provide a solution to the clients in an effective way. Maintain communication and coordination with different areas and departments, regional managers, quality analysts and executives. Management and analysis of clients accounts, cards and monetary transactions focusing on currencies. Preparation and presentation of industry reports, report data analysis and call leading. Compliance with processes and regulations, management of financial data and financial transactions, oriented to the achievement of results and objectives focused on problem solving. Assumed to work under pressure and little supervision, leadership skills, accustomed to team work and open to feedback.

Overview

6
6
years of professional experience

Work History

Senior Risk Analyst

Citi
Heredia, Belen, El Cafetal
07.2024 - Current
  • Senior KYC Analyst with 1+ year of experience at Citi specializing in complex corporate structures, including Corporations, FI's, Funds, Special Purpose Vehicles (SPVs).
  • Oversee complex KYC reviews for corporate and multi-jurisdictional entities, ensuring adherence to global regulatory and Citi compliance standards.
  • Act as a senior point of escalation and quality advisor, mentoring analysts to enhance accuracy, ownership transparency and overall case quality.
  • Design and manage monthly quality governance reporting, I optimized response time through standardization of reports.
  • Present performance metrics and risk trends to Management and KYC Owners reinforcing accountability and driving strategic quality improvements.
  • Contributed to a sustained reduction in rejection rates by implementing structured feedback loops and performance monitoring frameworks.
  • Lead weekly A&T industry calls such as quality, closures and general industry calls. Aligning cross-regional stakeholders (NAM-EMEA) on risk priorities, quality standards and operational focus.
  • Recognized as Top Performer January and February 2026, reflecting strong leadership, operational expertise and measurable team impact, driving quality improvements, reducing rejection rates, and enhancing team performance through date-driven insights and strategic oversight.

Risk analyst

Citi
Heredia, Belen, El Cafetal
10.2022 - 07.2024
  • Taking ownership of Know Your Customer (KYC) process and provide a good and efficient client experience within the process.
  • Constant communication with Client Executives/KYC Owners/Clients to comply with KYC within specific timeframe (ETA).
  • Leading weekly TTS-FI industry calls to deliver efficient results to client by tracking every step during the KYC process.
  • Leadership and protagonist by providing support to new hires and colleagues, floor support.
  • Experience in working under pressure as new clients require KYC process to be completed within short timeframes.
  • SME and Top performer for TTS-FI industry and working on several countries as per Citi policy.
  • Responsible for Partners Group AG and Blackstone INC premium clients management and record assignation.
  • Support and training to new hires to help them understand either industry procedures or general Citi policy procedures, and support them to improve in their KPIs.

Escalations Specialist (FED)

Western Union
San Jose, Costa Rica
06.2020 - 01.2022
  • Connecting ROMs and Account Executives with agents and internal departments in order to provide a better resolution to customers and their needs.
  • Case analysis and conflict resolution connected directly with SAM Team.
  • Provide assistance to internal departments through case analysis in order to solve transactional or non transactional issues.
  • Constant contact with transactional FX Rates in different countries that do not have an FX rate service.
  • Participate in the Training Support Program, helping co-workers and new hires to learn important skills regarding the department.
  • Constant communication and assistance to Regional Managers to provide a better solution to transactional issues at physical locations

Education

Business Administration -

Universidad Latina de Costa Rica
Heredia, Costa Rica
01-2024

Skills

  • Microsoft Office: Word and PowerPoint (advanced) / Excel (intermediate)
  • Power BI, Adobe, Problem Solving Skills
  • Communication and Collaborative Leadership
  • Data analytics
  • Quantitative analysis
  • Risk mitigation strategies
  • Scenario analysis

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Senior Risk Analyst

Citi
07.2024 - Current

Risk analyst

Citi
10.2022 - 07.2024

Escalations Specialist (FED)

Western Union
06.2020 - 01.2022

Business Administration -

Universidad Latina de Costa Rica