Sebek Amun'Tehu
Bayonne
Summary
Experienced customer service professional with a proven track record in resolving inquiries and handling escalated issues with professionalism and empathy. Demonstrated expertise from positions at Bally Interactive and Select Express And Logistics. Proficient in customer and personal service, adept at multitasking, and known for critical thinking abilities. Seeking to leverage skills in a Customer Service Clerk role.
Overview
7
7
years of professional experience
Work History
Customer Support Representative
Bally Interactive
02.2024 - 06.2024
- Delivered technical support through phone and email, ensuring prompt and efficient resolution of customer inquiries.
- Produced comprehensive reports on customer issues for further analysis and improvement of processes.
- Managed escalated customer service issues with professionalism and empathy, enhancing customer satisfaction.
- Hybrid
Customer support Representative
Modivcare
11.2021 - 12.2023
- Facilitated the scheduling of transportation for customers and patients to medical appointments, including those with doctors, therapists, and for sleep studies.
- Ensured high levels of customer satisfaction by providing efficient and effective remote support.
- Maintained a focus on delivering quality assistance to enhance the overall customer experience.
- Remote
Customer Service Representative
Select Express And Logistics
03.2021 - 11.2021
- Facilitated customer interactions by managing order and appointment setup, scheduling, and cancellations.
- Resolved escalated customer issues, ensuring prompt and effective solutions to enhance customer satisfaction.
- Delivered high-quality customer service, consistently achieving satisfactory outcomes for client inquiries.
Customer Service Desk
The Home Depot
08.2017 - 04.2018
- Assisted customers in identifying and selecting products to meet their needs, enhancing overall customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma - General Education
Henry Snyder High School
Jersey City, NJ06.2015
Skills
- Customer and Personal Service
- Ability to Multi-Task
- Critical Thinking
- Work Well Under Pressure
- Active Learning
- Works Quickly and Productively
- Speaks Clearly
- Complaint handling
- Customer success management
- Data management
- Customer service excellence
- Report generation
Timeline
Customer Support Representative
Bally Interactive
02.2024 - 06.2024
Customer support Representative
Modivcare
11.2021 - 12.2023
Customer Service Representative
Select Express And Logistics
03.2021 - 11.2021
Customer Service Desk
The Home Depot
08.2017 - 04.2018
High School Diploma - General Education
Henry Snyder High School
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