Sebell Gegenheimer
Vado,NM
Summary
Expert AFATDS Operator/Fire Support Specialist bringing proven expertise in extreme and high stress environments. Successful leader and manager equipped with skills to handle high-level management responsibilities.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Hobart Service
11.2021 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Fire Support Specialist
US National Guard
07.2021 - Current
- Training FISTers (Fires Integration Support Team) on mortars, call for fire, higher echelon strategic planning, unit movement, squad movements, and PMCS of equipment.
Fire Support Specialist
US ARMY
06.2015 - 06.2021
- Briefed Two Star General on South Korean and US artillery to strengthen alliance
- Served in Korea as a liaison between US Army Artillery and ROK Artillery units, increasing lethality of Joint Fires
- Deployed to Iraq and Syria, while being attached with Marines to eliminate ISIS
- Helped coordinate timely maintenance on AFATDS systems for minimum downtime and maximum safety
- Utilize Maps and employ land navigation skills Troubleshot problems and developed successful solutions
- Guided users through basic and advanced support issues, including logons and lockout problems, printing, and scanning, leading to 100% mission ready capabilities
- Diagnosed and resolved operating difficulties by simulating and recreating user problems
- Applied fundamental concepts, processes, practices, and procedures on technical assignments
- Restored services and identified core problems by interacting effectively with network services, systems engineers, and application development teams
- Retrieved and sorted program output and distributed to specified users
- Identified and addressed errors and equipment failures quickly, maintaining performance
- Developed solid relationships with staff, customers, and vendors
- Responsible for the care and maintenance of four million dollars’ worth of equipment
- Thorough Preventative Maintenance Checks and Services (PMCS) that resulted in a zero dollar loss to the Army Supported accurate targeting by surveying locations and measuring angles, azimuths and deviations
- Placed and recovered supporting equipment and aiming posts
- Maintained carriage-mounted armament and associated fire control systems with regular inspections, troubleshooting and repairs
- Completed all tasks promptly and with minimal oversight
- Updated office files daily and kept records organized
- Improving work processes
- Integrated and operated equipment used in mission data processing
- Achievements
- Combat ARCOM (Army Commendation Medal)
- Challenge coin received by Two-Star South Korean General
- Served as the only Brigade Fires AFATDS Operator during FiST Certification due to COVID-19, allowing the certification of 12 Paladin Crews and 13 Fire Support Teams.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NCChorus State Finalist
Skills
- Radio communications
- System maintenance
- Coordination
- Multitasking
- Weapon and Artillery Expert
- Target Expert
- Equipment Troubleshooting
- Customer Service
- Teamwork Abilities
- Work With Minimal Supervision
- Technical Troubleshooting
Certification
- Certified Access NGW/AWS
- Certified Basic Tools/Troubleshooting
- Certified Undercounter Dishwashers
- CME - Certified Maintenance Employee
Timeline
Service Technician
Hobart Service
11.2021 - Current
Fire Support Specialist
US National Guard
07.2021 - Current
Fire Support Specialist
US ARMY
06.2015 - 06.2021
High School Diploma -
Jacksonville High School
Chorus State Finalist
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