Seberna Jackson
Temple,TX
Summary
Dynamic leader with a proven track record at American Express, enhancing team productivity by over 30% through strategic planning and effective staff management. Excelled in operations management and employee motivation, significantly improving customer satisfaction. Skilled in business administration and adept at fostering a collaborative environment. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Supervisor
American Express
01.2014 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Psychology
University of Arlington
Arlington, Tx01.1989
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Discipline
- Operations Management
- Process Monitoring and Improvement
- Schedule development
- Policy Enforcement
- Priority management
- Expectation setting
- [Software] experience
- Business Administration
Timeline
Supervisor
American Express
01.2014 - 02.2024
No Degree - Psychology
University of Arlington
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