Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sebrena Mangum

Colorado Springs,Colorado

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Nail Technician

Polished Beauty Salon And Spa
Colorado Springs
11.2020 - Current
  • Provided manicures, pedicures and nail treatments to clients
  • Cleaned and sterilized tools and work areas between customers
  • Maintained customer records for future reference
  • Assisted with inventory management tasks such as restocking supplies when needed
  • Advised customers on the best type of treatment for their particular nail condition or desired look

Receptionist

Adrestia Entertainment
Colorado Springs
11.2017 - 03.2021
  • Greeted visitors and provided them with assistance
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Verified visitors' identification cards before allowing access to the building
  • Performed data entry tasks into various computer systems accurately and promptly

Customer Service Representative

Verizon Wireless
Colorado Springs
07.2015 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service

Education

Associate Of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
07.2025

Certificate Of Technical Studies - Cosmetology

International Salon And Spa Academy
Colorado Springs, CO
11.2019

Skills

  • Training and coaching
  • Inventory controls
  • Operations leadership
  • Problem-solving skills
  • Customer education
  • Customer service
  • Time management
  • Schedule Maintenance
  • Financial Administration
  • Client service quality
  • Appointment management

Timeline

Nail Technician

Polished Beauty Salon And Spa
11.2020 - Current

Receptionist

Adrestia Entertainment
11.2017 - 03.2021

Customer Service Representative

Verizon Wireless
07.2015 - 12.2017

Associate Of Science - Business Administration

Colorado Technical University

Certificate Of Technical Studies - Cosmetology

International Salon And Spa Academy

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Sebrena Mangum