Sebrena Mangum
Colorado Springs,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Nail Technician
Polished Beauty Salon And Spa
Colorado Springs
11.2020 - Current
- Provided manicures, pedicures and nail treatments to clients
- Cleaned and sterilized tools and work areas between customers
- Maintained customer records for future reference
- Assisted with inventory management tasks such as restocking supplies when needed
- Advised customers on the best type of treatment for their particular nail condition or desired look
Receptionist
Adrestia Entertainment
Colorado Springs
11.2017 - 03.2021
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Verified visitors' identification cards before allowing access to the building
- Performed data entry tasks into various computer systems accurately and promptly
Customer Service Representative
Verizon Wireless
Colorado Springs
07.2015 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
Education
Associate Of Science - Business Administration
Colorado Technical University
Colorado Springs, CO07.2025
Certificate Of Technical Studies - Cosmetology
International Salon And Spa Academy
Colorado Springs, CO11.2019
Skills
- Training and coaching
- Inventory controls
- Operations leadership
- Problem-solving skills
- Customer education
- Customer service
- Time management
- Schedule Maintenance
- Financial Administration
- Client service quality
- Appointment management
Timeline
Nail Technician
Polished Beauty Salon And Spa
11.2020 - Current
Receptionist
Adrestia Entertainment
11.2017 - 03.2021
Customer Service Representative
Verizon Wireless
07.2015 - 12.2017
Associate Of Science - Business Administration
Colorado Technical University
Certificate Of Technical Studies - Cosmetology
International Salon And Spa Academy
Similar Profiles
Alicia ReynoldsAlicia Reynolds
General Manager at Beauty Brands Salon & SpaGeneral Manager at Beauty Brands Salon & Spa
Tracy ValdezTracy Valdez
Beauty Salon Manager at Tracy Beauty Salon & Nail SpaBeauty Salon Manager at Tracy Beauty Salon & Nail Spa
Chaney McLendonChaney McLendon
Licensed Esthetician at Inner Beauty Salon & SpaLicensed Esthetician at Inner Beauty Salon & Spa