Sebrina Belony
Customer Service Administration
Margate,FL
Summary
Professional with several years leading financial planning and oversight in harmony with executives. Seasoned expert with well-rounded background effectively guiding various financial projects and processes. Demonstrated strengths in forecasting, reporting, and special project activities to support executive decision-making. Highly adaptable to accomplish goals in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Chief Financial Officer
The boujee blonde collection llc
Boca Raton , Florida
2015.03 - Current
- Analyzed business operations, trends, costs, revenues, financial commitments and obligations to project future revenues and expenses.
- Identified cost saving measures through analysis of existing operational procedures.
- Ensured compliance with federal, state and local laws regarding taxation and reporting requirements.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Lead CSR
Avis-Budget Car rental Ltd.
Fort Lauderdale , Florida
2018.10 - 2022.07
- Assisted customer with car rental
- Supervised
- Maintained accurate records of customer interactions and transactions.
- Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
- Maintained up-to-date knowledge of company products and services.
- Handled customer inquiries and complaints in a timely manner.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Generated reports on customer inquiries and complaints for management review.
- Identified customer needs and provided appropriate solutions.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Followed up with customers to ensure their satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Louisiana State University And A&M College
Baton Rouge, LA1994-12
Skills
- Infrastructure Planning
- Accounting Principles
- Operational management
- Windows systems
- Provide excellent customer service through active listening
- Great oral & written communication skills
- Organizational skills
- Program Leadership
- Financial Administration
- Reporting skills
- Operational decision making
- Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead CSR
Avis-Budget Car rental Ltd.
2018.10 - 2022.07
Chief Financial Officer
The boujee blonde collection llc
2015.03 - Current
Bachelor of Arts - Business Administration And Management
Louisiana State University And A&M College
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