Sebrina Bowie
Fort Myers,FL
Summary
Outgoing Goal – Driven
Have something to prove overall goal is to find work and show how instrumental I can be when they add my work ethic, leadership, and personality to their team. I’m looking forward to grow with a company that has appreciation for loyalty, hard work, and a willingness to learn.
Overview
10
10
years of professional experience
Work History
Transporter
Cape Coral Hospital
12.2015 - 02.2016
- Warmly greeted 25 patients and visitors a day and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
Server
Coopers Hawk Winery
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Including our wine club membership, a monthly subscription ranging from 25 $ - 65 $.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
Tropical Smoothie Café
01.2021 - 09.2022
- I continued my management with Tropical Smoothie Café, within their Fort Myers market.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands. Allowing me to raise sales continuously with no other management support.
- I was able to train my team to the standards I was taught in December of 2014, being entrusted to run a team of 25. All of which are still with the company and plan to stay for years to come. I take pride in every job I do and aspire to give that same drive to those I encounter within the job I am doing.
Sever
Bahama Breeze
11.2018 - 01.2021
- I started off as a host that was in charge of seating all guests and the first interaction any guest would have in our restaurant
- Months later I was able to move up to being a server, which has taught me to work in a fast paced environment as well as multitask.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Shift Leader
Tropical Smoothie Cafe
02.2015 - 06.2018
- I was promoted shortly after being hired with zero experience
- I was taught how to count down the register, deposit money, count inventory, handle back of house items, handle tough customers, while also leading a team of six through a thousand to two-thousand-dollar lunch hours.
Girls on the Run
08.2016 - 08.2017
- I worked with elementary girls, helping them build self-confidence through the practice of running
- Support Group
- I worked with my church as a support group to the new members who come to our college ministry
- We believe in the idea of the first face new people see is the face they correlate to the church, so I was one of the few chosen for this group
- 2
Volunteer
Leadership, TopSoccer
01.2014 - 01.2016
- I worked with children that had special needs, teaching them how to play soccer every Saturday morning
- Hospital
General Employee
Tropical Smoothie Cafe
12.2014 - 02.2015
- I was hired to work in a new store, where we are to learn roughly 30+ smoothie recipes and 15+ food recipes
- I also was taught how to work the register, and handle small customer complaints.
Education
H.S. Diploma -
FSW
Associates Degree -
FSW State College
Skills
- Problem Resolution
- Vendor Management
- Human Resources Understanding
- System Performance
- Service Quality
- Guest Relations Management
- Customer Relationship Management
- Google Drive
- Daily Production Reports
- Business Administration
- Sales Growth
- Staff Management
- Training and Development
Timeline
Server
Coopers Hawk Winery
03.2023 - Current
Manager
Tropical Smoothie Café
01.2021 - 09.2022
Sever
Bahama Breeze
11.2018 - 01.2021
Girls on the Run
08.2016 - 08.2017
Transporter
Cape Coral Hospital
12.2015 - 02.2016
Shift Leader
Tropical Smoothie Cafe
02.2015 - 06.2018
General Employee
Tropical Smoothie Cafe
12.2014 - 02.2015
Volunteer
Leadership, TopSoccer
01.2014 - 01.2016
H.S. Diploma -
FSW
Associates Degree -
FSW State College
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