Sebrina Burris
Mesa,AZ
Summary
Dynamic professional with a proven background in customer service, administrative roles, and management, demonstrating a strong commitment to excellence. Exceptional interpersonal abilities complemented by robust verbal and written communication skills foster effective collaboration and engagement. Highly organized and consistently professional, adept at managing multiple tasks while adapting seamlessly to new processes and programs. Proactive learner with a keen ability to retain information, ensuring continuous improvement and efficiency in every role.
Overview
23
23
years of professional experience
Work History
Plant Merchandiser
NATIONAL GARDEN SERVICES
01.2023 - 02.2025
- Assembled display equipment, cared for plants and flowers daily in conjunction with the floral department at several area Fry’s grocery stores.
Licensed Health Plan Advisor
BLOOM INSURANCE COMPANY
06.2019 - 01.2021
- Inbound and outbound calls selling Medicare health plans to eligible prospects. Ranked in top 5 sales each Annual Enrollment Period. Worked in office and remote.
STAY HOME MOTHER
01.2014 - 01.2019
- I stayed home to raise my daughter in the gaps from 2014 – 2019.
Garden Center Seasonal Employee
GREENVIEW COMPANIES
05.2016 - 10.2016
- Cash register, all aspects of care for trees, flowers and shrubs, inventory, open and close duties, assist with landscape planning, gift shop, assembling large orders for landscaping.
Bank Teller
PRINCEVILLE STATE BANK
09.2011 - 02.2014
- Cash handling, deposits, withdrawals, remote capture, cashier checks, money orders, Brinks money orders, daily ledger, ATM balancing and Filling, answering phones, offer new products and services
Temporary Employment Service (@ Member’s Choice Credit Union)
KELLY SERVICES, INC.
01.2011 - 05.2011
- Bank Teller
- Drive-through and teller window – cash handling, deposits, withdrawals, filing, credit card cash advances, phones
Restaurant Opener/Crew
CULVER'S
01.2010 - 10.2010
- Set up front of store & dining areas for business opening
- Cashier in-store registers & drive through
- Clean store, make desserts, and deliver food to diners
Stock Photography Vendor (2 positions held)
JUPITER IMAGES, INC.
04.2008 - 09.2009
- Collections Specialist
- Contacted business accounts with past due balances to implement payment options
- Telequalifier
- Surveyed website registrants over the phone about stock image needs and gave discounts
- Forwarded leads to sales team for possible subscription services
- Made 100+ calls per day- always meeting or exceeding expectations
Contractor for Ameren Scheduling Manager/ Office Support
CORIX UTILITIES
01.2006 - 01.2008
- Scheduled appointments for installation of new automated gas and & electric meters
- Assisted office manager with data entry, filing, payroll, new hire paperwork, ordering supplies, multi-line phone, giving directions & checking in meter readers at end of work day
Internet and VOIP Technical Support Representative
MEDIACOM
01.2004 - 01.2006
- Incoming calls to troubleshoot all aspects of computer, router, modem, internet and voice connection problems over the cable system
- Assisted on-site technicians with new installation & set up
- Scheduled repair appointments as needed with dispatch department
- Cable television, internet and phone provider
Communications Manager/Trainer
PARTNERS 2000
01.2003 - 01.2004
- Managed cellular, landlines, data lines, phone systems and voice over IP for businesses
- Audited billing monthly for refunds & prepared statements using Peachtree & Excel
- Extensive troubleshooting, traveled all over Midwest to meet with clients personally
- Consulting work including ordering and installation of new phone systems, prepared presentations for prospective clients
- Designed and distributed monthly company newsletter
- Communications Management Company
Customer Service Manager/ Cashier/ Bookkeeper
CUB FOODS, INC.
01.2002 - 01.2003
- Supervised cashiers, gave breaks, authorized refunds, key turns
- Checked and bagged groceries for customers, returned unwanted items to shelves
- Balanced and counted cashier drawers, daily ledgers, bank deposits; inventory of lottery postage and coupons; daily entry using QuickBooks
- Grocery Store Chain
Education
Certification - Medical Coding and Billing
PIMA MEDICAL INSTITUTE
Mesa, AZ01.2026
Skills
- Proficient in typing at 50 wpm
- Skilled in cross-platform support
- Microsoft Office Suites
- Multi-line phones
- Office machinery
- Filing
- Data entry
- Management
- Cash handling
- Accounting
- Effective patient interaction
- Customer Service- Proper Check-in Methods
- Customer Service- Proper Check-out Methods
- Nonverbal communication
- Team Collaboration
- Adaptability
- Written Communication
- Problem Solving Skills- Conflict Resolution
- Active Listening
- Strong interpersonal confidence
- Medical Terminology
- Confidentiality
- Patient Follow-up
- Administrative Office
- Medical Billing
- Denied Claims
- Patient Statements
- Posting Payments (Charge Entry)
- EOBS
- Collections
- Claims Processing Skills
- Proficient in coding CPT/ICD-10-CM/HCPCS
- Scheduling
- Referral/Authorization
- Medical Records Management
- EHR/EMR
Timeline
Plant Merchandiser
NATIONAL GARDEN SERVICES
01.2023 - 02.2025
Licensed Health Plan Advisor
BLOOM INSURANCE COMPANY
06.2019 - 01.2021
Garden Center Seasonal Employee
GREENVIEW COMPANIES
05.2016 - 10.2016
STAY HOME MOTHER
01.2014 - 01.2019
Bank Teller
PRINCEVILLE STATE BANK
09.2011 - 02.2014
Temporary Employment Service (@ Member’s Choice Credit Union)
KELLY SERVICES, INC.
01.2011 - 05.2011
Restaurant Opener/Crew
CULVER'S
01.2010 - 10.2010
Stock Photography Vendor (2 positions held)
JUPITER IMAGES, INC.
04.2008 - 09.2009
Contractor for Ameren Scheduling Manager/ Office Support
CORIX UTILITIES
01.2006 - 01.2008
Internet and VOIP Technical Support Representative
MEDIACOM
01.2004 - 01.2006
Communications Manager/Trainer
PARTNERS 2000
01.2003 - 01.2004
Customer Service Manager/ Cashier/ Bookkeeper
CUB FOODS, INC.
01.2002 - 01.2003
Certification - Medical Coding and Billing
PIMA MEDICAL INSTITUTE