Summary
Overview
Work History
Skills
Professional References
Timeline
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Sebrina Hanley

New Haven,CT

Summary

Experienced Manager and Bartender with a strong background in hospitality and a unique foundation in emergency medicine. Motivated to deliver exceptional guest experiences with efficiency, warmth, and professionalism in fast-paced, high-pressure environments. Combines knowledge and passion for mixology with service management expectations to create welcoming spaces, lead teams by example, and foster a culture of care, safety, and the best possible hospitality in every shift.

Overview

10
10
years of professional experience

Work History

Floor/Bar Team Manager

Beauty & Essex, Mohegan Sun
01.2025 - Current
  • Prioritized providing a five star guest experience by assisting in training of team members, handling guest recoveries, and effectively responding to reviews on OpenTable by relaying guest feedback to appropriate entities
  • Assisted in implementation of Tao Group signature cocktail menu in a new bar program to uphold corporate standards
  • Evaluated team member performance and conveyed constructive feedback with coaching and training to improve quality of work and drive operational excellence
  • Assisted in organizing and overseeing technical bar and service related details such as opening and closing procedures, placement and storage of necessary tools, inventory organization, addressing venue maintenance issues, and implementing bartender/barback maintenance schedules
  • Performed managerial opening and closing responsibilities such as creating floor plans, deciding staffing pars, sending end-of-shift reports, and assisting in team member tip out reports


Bartender

Molto Group
10.2023 - Current
  • Preparation of signature and craft cocktails for bar patrons and service bar during high volume shifts
  • Knowledge of food menu at multiple locations with awareness of allergies and possible dietary accommodations
  • Development of featured drink menu additions
  • Opening and closing responsibilities including cleaning, restocking, and cash handling
  • Batching of infused spirits and syrups for specialty cocktail menu items
  • Alcohol awareness to ensure safety of patrons and staff
  • Relaying patron feedback to management to expand availability of preferred products

Emt/Operations Coordinator

American Medical Response
05.2015 - 10.2023
  • Provided excellent prehospital care and was responsible for all BLS level responsibilities including patient care, documentation, scene management, ambulance maintenance/ equipment inventory in a high-volume 911 and private transfer system
  • Worked in operations coordination which facilitated communication between EMS, PD, FD, and hospital departments to optimize patient care outcomes, decided ambulance assignments for 60+ vehicle fleet in 24/7 system with 500+ employees, assisted in scheduling changes to ensure adequate coverage, and continually assessed operational inventory of ALS and BLS equipment with awareness of area protocols
  • Developed processes for routine maintenance and inventory of equipment
  • Assisted in the training and on-boarding of new employees


Skills

  • Excellence in customer service and guest relations
  • Detail oriented and organized
  • Effective communication among large teams
  • Experience in integration of multiple agencies and departments to achieve shared goals
  • Ability to provide leadership and efficiency in high acuity situations

Professional References

Available upon request

Timeline

Floor/Bar Team Manager

Beauty & Essex, Mohegan Sun
01.2025 - Current

Bartender

Molto Group
10.2023 - Current

Emt/Operations Coordinator

American Medical Response
05.2015 - 10.2023

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Sebrina Hanley