Sebrina Jenkins
Tallahassee,FL
Summary
Dynamic receptionist with proven expertise at Proctor and Proctor, enhancing office efficiency through effective appointment scheduling and superior customer relations. Skilled in data entry and organization, implemented digital tools that streamlined operations, significantly improving workflow. Known for a professional demeanor and a service-oriented mindset, excel in fostering positive client interactions.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
29
29
years of professional experience
Work History
Receptionist/Scanner
Proctor and Proctor
Tallahassee, FL
10.2017 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration.
- Maintained accurate filing systems and records for efficient information retrieval.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Assisted in developing office procedures that improved workflow efficiency.
- Trained new staff on reception protocols and customer service standards.
- Implemented digital scheduling tools to streamline appointment management processes.
- Oversaw inventory of office supplies, ensuring timely replenishment and cost-effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Clerical Worker
Manpower Temporary Services
Tallahassee, FL
01.2012 - 02.2017
- Organized and maintained accurate filing systems to ensure efficient document retrieval.
- Processed incoming and outgoing correspondence, enhancing communication flow within departments.
- Managed scheduling and calendar coordination for team meetings, optimizing time management.
- Assisted in data entry tasks, ensuring accuracy and consistency across multiple databases.
- Supported inventory control by tracking supplies and placing orders as needed for efficient operations.
- Improved workflow efficiency by implementing streamlined procedures for daily administrative tasks.
- Collaborated with cross-functional teams to resolve clerical issues, enhancing overall operational effectiveness.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Ensured smooth workflow within the team with efficient delegation of tasks based on individual strengths and expertise.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Word Processing Specialist
DHSMV
Tallahassee, FL
01.1997 - 10.2011
- Developed and maintained efficient document processing workflows to ensure timely delivery of materials.
- Streamlined formatting and layout processes for various documents, enhancing readability and professionalism.
- Collaborated with team members to create standardized templates for consistent document presentation.
- Implemented quality control measures to verify accuracy of content prior to distribution.
- Analyzed user feedback to refine existing processes and enhance user experience in document preparation tasks.
- Coordinated cross-departmental communications to facilitate seamless information flow and project completion.
- Regularly updated knowledge on latest industry trends in word processing technology, enhancing overall productivity.
- Supported management with various administrative tasks, contributing to smooth daily operations within the company.
- Optimized data entry processes, enabling faster input without sacrificing quality or accuracy.
- Reduced turnaround time for projects by efficiently prioritizing tasks based on deadlines and importance levels.
- Maintained a high level of accuracy, ensuring error-free documents for clients and executives.
- Managed sensitive information with discretion, adhering to strict privacy regulations in handling confidential material.
- Strengthened communication between departments through precise and clear documentation.
- Accurately typed 80 words per minute with no errors.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLHigh School Diploma -
James S Rickards High School
Tallahassee, FL06-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Office management
- Multi-line telephone systems
- Tech-Savvy
- Performance improvement
- Basic accounting
- Document control
- Mail distribution
- Information protection
- Security awareness
- Record preparation
- Supply management
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Languages
English
Native or Bilingual
Timeline
Receptionist/Scanner
Proctor and Proctor
10.2017 - Current
Clerical Worker
Manpower Temporary Services
01.2012 - 02.2017
Word Processing Specialist
DHSMV
01.1997 - 10.2011
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
James S Rickards High School