Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sebrina Zinsmeyer

Devine,Tx

Summary

Professional in business analysis, prepared to drive success in systems optimization and process improvement. Leveraged analytical skills to enhance business processes and support strategic goals. Reliable team collaborator, adaptable to changing needs, and focused on achieving impactful results. Proficient in requirements gathering, process mapping, and system integration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

SWBC
07.2021 - Current
  • Assessed business requirements to create focused solutions.
  • Trained business personnel in use of systems.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Collected, defined and analyzed business requirements.
  • Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
  • Gathered, reviewed and reported on findings.
  • Improved team productivity with development and implementation of customized project management tools.
  • Improved stakeholder satisfaction with detailed requirement gathering and effective communication.

IT Business System Analyst

CCC Group
08.2019 - 07.2021
  • Improved software quality by creating and executing comprehensive test plans and scripts.
  • Achieved high levels of customer satisfaction by ensuring delivered products met or exceeded expectations for functionality, reliability, performance.
  • Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
  • Coordinated cross-functional teams to evaluate potential vendors, leading to more informed decision-making during the selection process.
  • Developed strong relationships with key vendors, resulting in improved communication and better deals.
  • Resolved disputes between internal stakeholders and vendors in a timely and diplomatic manner, ensuring minimal disruption to business operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Expedited defect resolution times through effective coordination with cross-functional teams during troubleshooting sessions.
  • Supported successful product launches by validating functionality, usability, and performance under various conditions.
  • Enhanced user experience through thorough UAT testing for web and mobile applications.
  • Collaborated with developers to identify, document, and resolve defects in a timely manner.
  • Maintained up-to-date knowledge of industry standards and best practices in UAT testing methodologies.
  • Mitigated risks associated with software releases through diligent defect tracking and management efforts.
  • Enabled smoother implementation cycles through detailed documentation of test procedures, guidelines, checklists.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Team Leader - Systems Analyst

AllianceBernstein
02.2008 - 01.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Conducted comprehensive system analyses to identify areas for improvement and optimization.
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Assessed business requirements to create focused solutions.
  • Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
  • Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
  • Spearheaded data migration projects, ensuring seamless transfer of information between systems.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Education

Associate In Electronics Engineering Technology - Electrical Engineering

ITT Technical Institute
San Antonio, TX

Skills

  • Requirements gathering
  • Cross-functional collaboration
  • Gap analysis
  • Process documentation
  • Workflow Analysis
  • User acceptance testing
  • Functional specifications
  • Software development life cycle
  • Technology implementation
  • Production support
  • Stakeholder relations
  • Business process modeling
  • Root-cause analysis
  • Requirements definition
  • Solution implementation
  • Agile expertise
  • SQL proficiency
  • Personnel training
  • Data mapping
  • Report writing
  • Documentation
  • Enhancement support
  • Software testing
  • Upgrade testing
  • Software and hardware implementation
  • Project documentation
  • Systems analysis
  • System maintenance
  • Client relations
  • Product development
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Organizational skills
  • Excellent communication
  • Adaptability and flexibility
  • Relationship building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • System testing
  • Troubleshooting
  • Agile methodologies
  • Software development
  • Disaster recovery

Certification

Certified Scrum Master

Timeline

Business Systems Analyst

SWBC
07.2021 - Current

IT Business System Analyst

CCC Group
08.2019 - 07.2021

Team Leader - Systems Analyst

AllianceBernstein
02.2008 - 01.2019

Associate In Electronics Engineering Technology - Electrical Engineering

ITT Technical Institute

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Sebrina Zinsmeyer