SEBSASTIAN LOPEZ
Pittsboro,NC
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Detention Officer
Chatham County Sheriff's Office
Pittsboro, NC
08.2023 - 03.2024
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Investigated disturbances within the facility and reported findings to supervisors.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Fingerprinted and photographed incoming and released inmates.
- Exercised surveillance and control over 50 inmates.
SALES SPECIALIST
VERIZON WIRELESS
Durham, NC
06.2021 - 08.2023
- Provide exceptional customer service and support to both new and existing customers
- Assisting customers in selecting the right wireless plans, devices and accessories to meet their needs,
- Process sales transactions, activate new accounts and conduct device troubleshooting and demonstrations,
- Maintaining a clean and organized sales floor, keeping up to date with product knowledge and staying informed about our latest promotions.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
LABORATORY ASSITANT
LABORATORY CORPORATION OF AMERICA
Greensboro, NC
01.2022 - 04.2022
- Receive and send all laboratory specimens to their department
- Keep workstation clean at all times
- Secure and contain specimens that are not well secured
- Help other departments with their duties
- Collected, labeled and stored lab samples according to laboratory specifications.
- Assisted and instructed other laboratory technicians.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
Millwork Sales Specialist
Lowes Home Improvment
Greensboro, NC
08.2021 - 01.2022
- Facilitated inventory control by counting and organizing warehouse materials.
- Operated forklifts to pick customer orders in bulk areas.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
CUSTOMER LEAD ASSOCIATE
Food Lion
Greensboro, NC
08.2020 - 09.2021
- Assist customers in a timely manner with what returns, and money orders
- Prepared orders for customer pickup, made sure all products were in prime condition and check quality of produce
- Greeted customers with generosity
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Education
HIGH SCHOOL DIPLOMA -
SOUTHEAST GUILFORD HIGH SCHOOL, attending Southeast Guilford high
Skills
- Relationship Selling
- Inventory Coordination
- Prospecting Skills
- Product and Service Knowledge
- Sales Closing
- Inside and Outside Sales
- Customer Retention Abilities
- Sales Development
- Processing Payments
- Stock Management
- Team Member Motivation
- Opening and Closing Procedures
- Facility monitoring
- Defensive techniques
- Crisis Intervention
- Restraint Techniques
- De-Escalation Techniques
- Surveillance
- Team Collaboration
- Spanish Fluency
- Decision-Making
- Relationship Building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Detention Officer
Chatham County Sheriff's Office
08.2023 - 03.2024
LABORATORY ASSITANT
LABORATORY CORPORATION OF AMERICA
01.2022 - 04.2022
Millwork Sales Specialist
Lowes Home Improvment
08.2021 - 01.2022
SALES SPECIALIST
VERIZON WIRELESS
06.2021 - 08.2023
CUSTOMER LEAD ASSOCIATE
Food Lion
08.2020 - 09.2021
HIGH SCHOOL DIPLOMA -
SOUTHEAST GUILFORD HIGH SCHOOL, attending Southeast Guilford high
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