Selena Budhu
Clermont,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Counselor II
ORLANDO HEALTH
12.2023 - Current
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Register patients in the ED
- Check in patients in Triage when they arrive to ED
- Assist with patients to see if they qualify for Financial Assistance.
Shift Leader
Walgreens
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Financial Counselor I
Orlando Health
11.2022 - 11.2023
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Register patients in the ED
- Check in patients in Triage when they arrive to ED
- Assist with patients to see if they qualify for Financial Assistance.
Assistant Manager
Walgreens
04.2019 - 09.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Transportation Supervisor
Kroger
09.2021 - 08.2022
- Researched affordable transportation methods and performed safety audits on equipment.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Monitored safe operations by conducting field safety audits.
- Planned and established transportation routes, work schedules and operator assignments.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Resolved maintenance and repair issues for vehicles and equipment.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Verified that drivers transported loads safely and complied with policy,
Patient Services
South Lake Hospital
02.2021 - 07.2021
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Store Manager
Dunkin Donuts
02.2019 - 03.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Prepared annual budgets with controls to prevent overages.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed inventory control, cash control and store opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05.2018
Skills
- Scheduling
- Budgeting
- Transportation Management
- Operations support
- Safety standards
- Patient Revenue
Certification
-Florida Board Pharmacy Technician Certified
-CPR Certified
-Immunize Certification
-CRCR Certification
Timeline
Financial Counselor II
ORLANDO HEALTH
12.2023 - Current
Financial Counselor I
Orlando Health
11.2022 - 11.2023
Shift Leader
Walgreens
10.2022 - Current
Transportation Supervisor
Kroger
09.2021 - 08.2022
Patient Services
South Lake Hospital
02.2021 - 07.2021
Assistant Manager
Walgreens
04.2019 - 09.2022
Store Manager
Dunkin Donuts
02.2019 - 03.2020
High School Diploma -
Lake Minneola High School
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