SECLEN VANE SSA
PARAMOUNT,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
JCHATS
06.2019 - 01.2023
- Answering phone calls in a timely manner
- Respond to emails and invoices
- Making sure inventory is up to date
- Package order as soon as we receive email confirmation about an order
- Marketing on social media through and influencers platform
- Responded to customer calls and emails to answer questions about products and services.
- Coached employees through day-to-day work and complex problems.
Customer Care Representative
FASHION NOVA, SANTA FE
01.2017 - 09.2019
- Promptly answering a set amount of phone calls, emails, project within the first hours
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
OMNI SAFE INSURANCE
02.2014 - 01.2017
- Answering multiple phone calls at once
- Processed in taking customers payments, updating customers accounts
- Answering customers questions and concerns in a timely manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
HIGH SCHOOL DIPLOMA -
PARAMOUNT HIGH SCHOOL
Associate of Arts - Child Development
Long Beach City College
Long Beach, CA06.2022
Skills
- Customer Relationship Management
- Political Knowledge
- Training Programs
- Customer Service
- Strong Telephone Etiquette
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relations
- Microsoft Word
Languages
Spanish
Full Professional
Timeline
Customer Service Supervisor
JCHATS
06.2019 - 01.2023
Customer Care Representative
FASHION NOVA, SANTA FE
01.2017 - 09.2019
Customer Service Representative
OMNI SAFE INSURANCE
02.2014 - 01.2017
HIGH SCHOOL DIPLOMA -
PARAMOUNT HIGH SCHOOL
Associate of Arts - Child Development
Long Beach City College
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