Kyle Seconds
Denver,CO
Summary
Results-oriented professional with over seven years in hospitality management. Skilled in supervising operations, fostering positive work environments, and delivering exceptional customer service. Aiming to leverage strengths in team leadership and problem-solving to enhance guest experiences.
Overview
11
11
years of professional experience
Work History
Shift Leader
Punch Bowl Social
Denver, CO
06.2023 - Current
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Resolved customer inquiries and complaints swiftly, maintaining positive guest experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Server
Punch Bowl Social
Denver, CO
06.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline order processing and enhance meal delivery efficiency.
- Trained new servers on menu offerings, service standards, and POS system usage.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Resolved guest complaints promptly, fostering a positive dining experience and loyalty among patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
General Manager
Wasserhund Brewing
Virginia Beach, VA
08.2015 - 08.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed and implemented strategic business plans to drive growth and profitability.
- Led cross-functional teams in optimizing production processes and reducing waste.
- Enhanced customer experience by introducing innovative product offerings and promotions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in event planning and coordination, resulting in successful events.
- Assisted with meeting and event planning activities.
Education
Associate of Science - Business Management
Tidewater Community College
Norfolk, VA08-2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Sales techniques
- Relationship management
Timeline
Shift Leader
Punch Bowl Social
06.2023 - Current
Server
Punch Bowl Social
06.2023 - Current
General Manager
Wasserhund Brewing
08.2015 - 08.2022
Associate of Science - Business Management
Tidewater Community College