Secora Jones
Customer Service (Call Center)
PORT SAINT LUCIE,FL
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
19
19
years of professional experience
Work History
Cashier
Walmart
Port Saint Lucie, Florida
11.2023 - 06.2024
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Medical Assistant (HHA)
Creative Ppec
Miami Lakes, Florida
11.2019 - 10.2023
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Prepared meals and snacks according to prescribed diets.
Home Health Aide
Assisting Hands
Miami, FL
10.2017 - 01.2020
- Assisted in ambulation and exercise routines for clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Provided companionship and monitored health condition of clients.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Insurance Agent
Connexion Point
Sunrise, Florida
07.2009 - 08.2017
- Updated customer profiles with current information regarding contact details or policy changes.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Performed administrative tasks such as maintaining records, filing paperwork.
- Utilized various software programs to manage accounts efficiently.
- Upheld compliance standards for insurance sales.
- Consulted with customers to assess needs and match products.
Customer Service Representative (Call Center)
Home Depot (Convergy's)
Sunrise, FL
03.2007 - 05.2009
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Care Representative ( Call Center)
Aetna Rx Home Delivery
Pompano Beach, FL
06.2005 - 02.2008
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
- Investigated complaints from members about their experience with the prescription benefit program.
- Analyzed member eligibility for prescription benefits in accordance with plan provisions.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Collaborated with other departments to ensure timely resolution of claims payment issues.
- Prepared occupational classifications, job descriptions and salary scales.
Education
Home Health Aide - HHA
Lifework Education ( Formerly Nursing Unlimited In
Miami Gardens, FL10-2021
Skills
- Customer Service
- ID Verification
- Payment Processing
- Customer Assistance
- Cash Handling
- Product Recommendations
- Problem-solving skills
- Call documentation skills
- Customer Support
- Answering questions
- Performance monitoring
- Quality Assurance
- Technical Support
- Verbal and written communication
Timeline
Cashier
Walmart
11.2023 - 06.2024
Medical Assistant (HHA)
Creative Ppec
11.2019 - 10.2023
Home Health Aide
Assisting Hands
10.2017 - 01.2020
Insurance Agent
Connexion Point
07.2009 - 08.2017
Customer Service Representative (Call Center)
Home Depot (Convergy's)
03.2007 - 05.2009
Customer Care Representative ( Call Center)
Aetna Rx Home Delivery
06.2005 - 02.2008
Home Health Aide - HHA
Lifework Education ( Formerly Nursing Unlimited In