Secret Cates
Albany,NY
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to cultivating and maintaining professional relationships to drive business results and increase profitability.
Overview
3
3
years of professional experience
Work History
Sandwich Maker
Uncommon Grounds Cafe
08.2024 - Current
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Customer Service Representative
Uhaul Moving And Storage
02.2022 - 05.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded proactively and positively to rapid change.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked flexible hours, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
Cashier
Price Chopper
08.2021 - 02.2022
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted with day-to-day operations, working efficiently and productively with all team
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Culinary Arts
Suny Schenectady Community College
Schenectady, NY05-2026
Skills
- Office equipment proficiency
- Customer satisfaction measurement
- Order and Refund Processing
- Money handling abilities
- Product Recommendations
- Billing Adjustments and Refunds
- POS systems expert
- Payment Processing
- Food handling and sanitization
Timeline
Sandwich Maker
Uncommon Grounds Cafe
08.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
02.2022 - 05.2024
Cashier
Price Chopper
08.2021 - 02.2022
Associate of Arts - Culinary Arts
Suny Schenectady Community College
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