Secret Lackland

Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Responsible for attending the needs of guest, especially during check-in and check-out. Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Monitored room availability using Marsha, and Fosse.Delivered requested items to guests’ rooms. Greeted all guests in a courteous and professional manner, and other duties as needed. Carried out all duties of a front desk associate and prepared express check out folios nightly.

Responsible for hiring, orienting, supervising and disciplining the front of the house operations. Accountable for meeting and exceeding service standards through out the guests' stay. Put action plans into place to address any areas of concern. Maintained proper credit and accounting procedures, taking appropriate timely action as necessary. Maintained all budgeted expenses for the front office. Fostered strong working relationships with all hotel departments. Held regular departmental meetings with the front office staffs, to keep them well informed and trained. Balanced all rebates and other miscellaneous charges.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Made sure all period end packets and month end packets were done and turned in in a timely manner. Ordered uniforms and all office and hotel supplies. Assisted the General Manager in forecast meetings and monitored and maintained budget for the front of the house.

Checked guest in and out of the hotel, informed guests about hotels services and facilities, fulfilled their requests, answered telephone inquiries and made reservations for this 144- room hotel. Booked group reservations, including guest rooms and meeting space. Resolved all guest relation issues that arose during the shift. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Maximized occupancy rates through hotel room packages.Monitored room availability using Marsha and Fosse.Supervised 6 front desk staff members.Fostered strong working relationships with all hotel departments. Cross trained in housekeeping, Restaurant server and housekeeping supervisor.

Audited, balanced and reported on various areas of the hotel at this 600-room property. Ran the night audit final after ensuring all revenue was in balance. Carried out all duties of the front desk associate and prepared express check- out folios nightly. Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Balanced all rebates and other miscellaneous charges.Greeted all guests in a courteous and professional manner.