Summary
Overview
Work History
Education
Skills
Timeline
Generic

Secret Lewis

Chattanooga,TN

Summary

Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Efficient Order Picker with background in fast-paced distribution environments. Known for maintaining accurate inventory records and adept at using modern warehouse equipment. Focused on ensuring timely order fulfillment, streamlining pick-pack processes, and implementing organizational procedures to boost efficiency. Strong team player recognized for improving overall workflow.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

Orange Grove Center
Chattanooga, TN
12.2023 - 07.2025
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Assisted in planning and implementing recreational activities for participants.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Customer Service Representative

T-Moblie
Chattanooga, TN
05.2023 - 05.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided accurate information about products and services to customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Team Leader

Total Network Manufacturing
Chattanooga, TN
02.2020 - 05.2023
  • Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
  • Maintained inventory records and updated information regarding stock availability in the computer system.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Established clear expectations for employees, providing guidance when needed.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Order Picker

Amazon
Chattanooga, TN
11.2019 - 07.2020
  • Received and processed customer orders for merchandise in a timely manner.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Maintained a clean and organized work area to ensure safety.
  • Inspected product quality prior to packing and shipping out orders.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Reported any damaged or defective items immediately to supervisor for further investigation.

Education

High School Diploma -

Brainerd High School
Chattanooga, TN
05-2016

Skills

  • Behavioral management
  • Customer relationship management
  • Daily living assistance
  • Team leadership
  • Effective communication
  • Training development
  • Time management
  • Safety compliance
  • Record keeping
  • Order processing

Timeline

Direct Support Professional

Orange Grove Center
12.2023 - 07.2025

Customer Service Representative

T-Moblie
05.2023 - 05.2025

Team Leader

Total Network Manufacturing
02.2020 - 05.2023

Order Picker

Amazon
11.2019 - 07.2020

High School Diploma -

Brainerd High School

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