Secreta Manson
Houston,TX
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
24
24
years of professional experience
Work History
Verification Specialist, Scheduling Coordinator
Patient Relation Memorial Hermann
10.2021 - Current
- Aetna)
- Knowledge of the processes for patient insurance eligibility and benefits for a variety of payers to include but not limit to: Aetna, Cigna, BCBS, Humana, Worker’s Comp, Medicare, and Medicaid Direct communication with doctors and nurses in regards of patient’s progress
- Detailed and accurate entry of insurance and authorization information into EHR systems per Standard Operation Procedures
- Completes follow-up on pending or expired authorizations, referrals as assigned
- Interacts with others in a positive, respectful, and considerate manner
- Maintains a broad range of knowledge of insurance plans, medical terminology, and billing
- Nurses, and physicians on
- Intake, (LifeStance Health))
- Assist new patients with establishing care
- Take the initial assessment scheduling, collection of necessary demographic information, handling of referrals and clinical history to match a patient
- Communicate regularly with key referral sources to ensure proper placement
- Communication with patient and provider regarding delays in processing referral or prior authorization
- Reaching out to patients to initiate new services and complete assessment
- Handle intake department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and chat
- Admissions (Lone Star Behavioral)
- Worked closely with Intake, answers phones and assist with patient flow
- Responsible for complete and accurate patient demographic information, verifies insurance, collects co-pays and deductibles
- Attention to detail, follow through on tasks, problem solve, trouble shoot and be able to multi-task in a fast-paced environment
- Responsible for accepting admissions and pre-admitting these patients
- Responsible for preregistering patients for scheduled admissions and outpatient programs, obtaining authorization and checking insurance eligibility.
Verification Specialist
HealthCare
01.2000 - 03.2017
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Intake/Scheduling Coordinator LifeStance
02.2014 - 01.2017
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Admissions
Lone Star Behavioral
12.2010 - 01.2014
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Assisted in patient admission process based on federal and state laws.
Education
High; Diploma -
09.2011
Skills
- HIGHLIGHTS OF QUALIFICATIONS
- 6 years Training experience
- 7 years Healthcare experience
- 20 years customer service experience
- 3 years Accounts Receivable
- Ability to work well under pressure and deadlines
- Microsoft Office (Word 70, Excel 70, Power Point 70, Access 70)
- Expert phone, interpersonal, organization, and managerial skills
- Highly organized and ability to balance multiple tasks simultaneously
- Ability to solve customer queries as well as set goals and meet objectives efficiently
- EMR System/ Care4/Firstnet/Healthquest/ BMA
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 3 in the development of Simulation TRAINING System.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Verification Specialist, Scheduling Coordinator - Patient Relation Memorial Hermann
10.2021 - Current
Intake/Scheduling Coordinator LifeStance -
02.2014 - 01.2017
Admissions - Lone Star Behavioral
12.2010 - 01.2014
Verification Specialist - HealthCare
01.2000 - 03.2017
Houston Community College- Some - High; Diploma,