SECTOR MARFO
PSE SSA/SSDA (POST MASTER)
Snellville,GA
Summary
- Knowledgeable mail service professional versed in route planning, training, and safety.
- Attentive CLERK with over 3 years of experience facilitating shipment of letters and packages to domestic and international recipients.
- Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations.
- Experienced CLERK with expertise in operating automated mail processing equipment to sort incoming and outgoing mail.
- Proficient in collating, bundling and transferring mail for delivery. Results-focused mail service professional focused on solving organizational problems and building strong teams.
- Personable individual with strong organization skills, ability to multitask and relationship building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
- Enthusiastic CLERK eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and training. Motivated to learn, grow and excel in the Compayny
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
MONROE, GA
05.2019 - Current
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Loaded and unloaded shipping containers and vehicles.
- Weighed mail and computed pricing amounts.
- Maximized employee performance by setting effective objectives and standard practices.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Planned routes and service updates to improve customer satisfaction.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Multitasking by working 2- 3 more facilities when they are short of employees.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted mail according to size, shape, and destination.
- Upsold postal services like insurance and tracking.
- Scanned and sorted multiple packages rough estimate 3000-5000 daily 24/7
- Run daily operations of the facility.
- Did accounts and running End of day sales
- Counting daily tills with accuracy
- Depositing daily sales, when available
- Performing inventory and stocking up when postal materials are low or short.
- Run an office and maintain customer friendly, clean and serene environment for daily operation.
Part and Sales Manager
AutoZone
Athens, GA
01.2021 - 05.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Run daily operations of the store
- Made sales and provided assistance to customers
- Run end of day, Cash Deposit and Counted Tills .
Operator
Wendys Restaurant
Jefferson, GA
01.2019 - 08.2019
- Operated machining equipment safely and efficiently with team of operators.
- Received and processed both written and verbal instructions, prints and work orders.
- Assessed materials, parts and final products for quality, and removed defects.
- Completed work according to schedule and helped struggling team members.
- Maintained study delivery of fresh beef to be delivered to customers
- Multitasked by assisting in fry making and preparing sandwiches
- Keeping work area clean and neat
- Collecting cash and making sales
HOLIDY CLERK ASSISTANT
USPS
Dacula, GA
10.2018 - 01.2019
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Scan and sorted packages
- Assisting customers to find their packages
- Exposure of information that is mandatory for customers to know to help reduce long lines like Informed delivery service the post office provides.
- Dispatch of mails daily.
Warehouse Associate
Amazon
Jefferson, GA
08.2018 - 12.2018
- Wrapped pallets in shrink wrap prior to loading.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Performed inventory control, such as counting and stocking merchandise.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Consistently lifted materials weighing as much as 50-75 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated box or straight trucks and cargo vans.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor of Science - CELL BIOLOGY AND BIOTECHNOLOGY
Georgia Gwinnett College
Lawrenceville, GA 08.2018 - Current
Skills
Federal guideline proficiency
problem solving ,sleep when less busy, mathematics and soccer
- I love to think critically because it helps me ease up my soul, and if im not able to get the answer i don't give up because that is what drives me to do a lot more research and ask people who know more than i do to make sure the answer is right, because i believe giving up is just as excuse, why should i quit when i am already at the end of the tunnel.
- I sleep a lot because i feel sleep is the perfect medicine for the human body, good sleep and rest leads to high productivity.
- Mathematics is just like a whole world that i originate from, from getting straight A's in Algebra, College Algebra, Pre- Calculus, Calculus, Chemistry and Physics, my world has always been full of it. i can't sleep a day without solving at least 5 math's questions daily just to keep my brain sharp and good in thinking.
- Soccer because all play and no work make me lazy, to keep me in shape, i do a bit of exercise. and soccer is one of the best i do.
Timeline
Part and Sales Manager
AutoZone
01.2021 - 05.2021
PSE Clerk
United States Postal Service, USPS
05.2019 - Current
Operator
Wendys Restaurant
01.2019 - 08.2019
HOLIDY CLERK ASSISTANT
USPS
10.2018 - 01.2019
Warehouse Associate
Amazon
08.2018 - 12.2018
Bachelor of Science - CELL BIOLOGY AND BIOTECHNOLOGY
Georgia Gwinnett College
08.2018 - Current
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