SECUNDA BAILEY
MONTGOMERY,AL
Summary
To obtain an Administrative/Clerical position that will enable me to utilize my skills and knowledge, and ability to work well with people. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
18
18
years of professional experience
Work History
Health Insurance Assistant
07.2011 - Current
- Follow guidelines for checking in/out files in order to maintain a secure filing system
- Determine, through Medicaid database if anyone in the family is active on Medicaid or SSI so that enrollment with All kids does not create duplicate health insurance
- Check CHIP system notes on maintenance screen for recent denials or important information that may affect eligibility
- Review information entered in system to ensure correctness including financial and no-financial information
- Gather additional information if necessary to process application, by researching web or by communicating with applicant
- Process application accurately applying CHIP eligibility standards and variables
- Complete applications one at a time from start to finish ensuring that applications are not missed.
Administrative Assistant II
04.2011 - 07.2011
- Handle all incoming calls from applicants and providers related to eligibility and enrollment so there is an abandon call rate of less than 5%
- Provides callers with appropriate information from Enrollment system so caller knows current status of application while maintaining applicant confidentiality
- Accurately maintain data in computer system, including change of address, phone number and maintaining notes regarding status inquiries so files are current, and actions taken are understood
- Place outbound calls to parents of children who have not renewed their health insurance so accurate records can be kept
- Uses the Language Line to communicate program information to prospective enrollees who do not speak English so there can be better communication
- Any other duty as assigned such as, but not limited to: opening and date stamping mail, folding and mailing letters, data entry of applications, adhere file numbers to applications and filing.
Clerical Aide
Dept. of Public Health Chip
06.2006 - 11.2006
- Filing
- Ordering supplies
- Answering customer calls as needed
- Mailed out applications and renewals to applicants and potential applicants
- Handled any other duty as assigned by supervisory staff.
Education
Psychology -
Troy State University of Montgomery
09.2003
Diploma- Standard -
George Washington Carver
06.2000
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Workload Management
- File and Record Keeping
- Support Services
- Schedule and calendar management
- Office Administration
- Schedule Coordination
- Microsoft Office Suite
- Document Preparation
- Basic accounting
- Multi-Line Phone Systems
- Office Equipment Troubleshooting
- Multitasking
- Attention to Detail
- Strong Problem Solver
- Active Listening
- Professional and mature
- Excellent Communication
- Excel spreadsheets
- Reliability
- Administrative duties
- File Management
- Data Confidentiality
References
Available upon request
Timeline
Health Insurance Assistant
07.2011 - Current
Administrative Assistant II
04.2011 - 07.2011
Clerical Aide
Dept. of Public Health Chip
06.2006 - 11.2006
Psychology -
Troy State University of Montgomery
Diploma- Standard -
George Washington Carver