Seda Allen
Austin,TX
Summary
Seasoned Operations Manager and talented leader with over 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
White Lodging
Austin, TX
05.2023 - 01.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA.
Senior Operations Manager
Aimbridge Hospitality
Austin, TX
01.2019 - 05.2023
- Oversaw staff and sub-contractor performance review assessments.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Front Office Manager
Harrell Hospitality Group
01.2016 - 02.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised staff of 30+ personnel by implementing company policies, protocols, work rules and disciplinary action
Education
Certificate - Real Estate Development
St. Edward's University
Austin, TX01.2015
Associate of Science - Business Managment
Eskisehir University
Turkey06.2001
Skills
- Staff Coaching and Training
- Operating Procedures and Policies
- Scheduling and Time-Tracking
- Critical Thinking
- Inventory Management and Planning
- E-Commerce
- Strategic Partnership
- Multi-Unit Operations Management
Certification
- Certifed - A+
- Certified -Comp TIA IT Fundamentals
Travelling
I like to travel internationally with my family. We have visited so many beautiful countries and cities. Paris, Amsterdam, Turkey and Israel are our favorites so far.
Languages
Turkish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Operations Manager
White Lodging
05.2023 - 01.2024
Senior Operations Manager
Aimbridge Hospitality
01.2019 - 05.2023
Front Office Manager
Harrell Hospitality Group
01.2016 - 02.2019
Certificate - Real Estate Development
St. Edward's University
Associate of Science - Business Managment
Eskisehir University
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