Sedigheh Monfared
McKinney,TX
Summary
Friendly and reliable with positive attitude and excellent customer service skills.
Understands importance of maintaining accurate cash handling and efficient transaction processes.
Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Skilled in customer service excellence and cash handling,
Multi-tasking in a busy environment.
Bring a blend of patience, empathy, and a fast-learning ability.
Overview
11
11
years of professional experience
Work History
Montessori Teacher
Pinnacle Montessori
09.2023 - Current
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Monitored and tracked children's progress on daily, weekly and monthly basis.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
- Greeted parents and children at arrival and departure times to make families feel welcomed into environment.
Independent Distributor
Enagic USA- Kangen Water
03.2020 - 08.2023
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
- Collaborated with fellow independent distributors for joint promotional activities, maximizing reach within the target market.
- Held online or in person meetings up to 30 people each sections and explaining about the company's various devices and products.
Independent Insurance Agent
Family First Life Insurance
07.2018 - 02.2020
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities
Montessori Teacher
Castle Montessori
09.2016 - 06.2018
- Prepared classroom and materials according to Montessori pedagogy and needs of children.
- Monitored and tracked children's progress up to 27 kids on daily, weekly and monthly basis.
- Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.
Manager and Cashier
Phillips 66
11.2013 - 08.2016
- Managed and motivated employees up to 8 person to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by ensuring high-quality service delivery.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Education
Bachelor of Science - Mathematics
Shiraz Azad University
Shiraz, Iran05-2008
Skills
- Customer service excellence
- Fast learner
- bilingual
- Energetic and happy person
- Cash handling and management
- Time management
- Customer complaint resolution
- Punctual and reliable
- Team leadership
- Work ethic and integrity
- Patience and empathy
- Store opening and closing
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Montessori Teacher
Pinnacle Montessori
09.2023 - Current
Independent Distributor
Enagic USA- Kangen Water
03.2020 - 08.2023
Independent Insurance Agent
Family First Life Insurance
07.2018 - 02.2020
Montessori Teacher
Castle Montessori
09.2016 - 06.2018
Manager and Cashier
Phillips 66
11.2013 - 08.2016
Bachelor of Science - Mathematics
Shiraz Azad University
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