SEDJNIE RITOE
Manager
New York,NY
Summary
Dynamic manager with a strong track record in increasing sales and customer satisfaction across hospitality and retail industries.
Proven ability to develop and execute strategies that drive profitability and streamline operations. Skilled in leading teams, resolving issues, and managing multiple tasks effectively. Dedicated to creating a motivated work environment and maintaining exceptional service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Keaton Quilts
Manhattan
10.2023 - Current
- Established customer service standards and ensured staff compliance through regular monitoring.
- Updated POS system with new products and promotional offers to enhance sales potential.
- Developed strategies that maximized sales and boosted profitability for the store.
- Conducted daily operations, managing opening and closing procedures along with cash handling.
- Recruited, trained, and supervised new employees to foster a skilled workforce.
- Managed inventory tracking and executed physical counts to reduce loss effectively.
- Identified operational issues and implemented process improvements to enhance efficiency.
- Created visually appealing displays and signage to encourage customer purchases.
Operational Manager
Gotham Quilts
New York City
03.2021 - 07.2023
- Supervise daily operations by recommending improvements, noting areas for concern directly to owners.
- Motivate employees to improve their engagement, sales, service and productivity goals.
- Establish new customer relationships to generate more business and enhance profitability.
- Interview and hire new employees based on strengths, preparedness and work experience.
- Resolve problems, provide open communication with staff and customers.
- Schedule shifts to minimize labor costs and drive productivity.
- Perform cycle counts and inventory audits to maintain operational excellence.
- Maintaining steady flow for cutting, packing, shipping and organizing all online orders.
Bar manager
Taszo Bar
New York
12.2019 - 03.2020
- Conceptualized, created and constructed a full functioning bar.
- Developed signature drinks and designed a cocktail menu.
- Monitored the bar inventory.
- Directed daily bartending operations and seamless beverage service.
- Managed day to day operations including managing and motivating staff to provide exceptional service.
- Created a fun atmosphere for guest including proper restaurant ambiance.
- Oversaw the daily cleaning duties and operating routines of the bar.
- Created themed nights and deals to attract a higher and engaged business flow, managed online accounts for exposure by creating flyers and posters promoting the bar.
Restaurant Manager
Aria Wine Bar
New York
09.2017 - 07.2019
- Managed day-to-day operations, including supervision of 3 restaurants simultaneously.
- Trained new employees to maximize team performance and achieve daily performance objectives.
- Collaborated with staff to maximize customer satisfaction.
- Updates team regularly to keep work ethics efficient and eliminate any safety concerns.
- Improved and assessed process functionality to eliminate downtime and boost productivity.
- Assisted all customers including staff daily in high-traffic restaurant.
- Oversaw personnel performance and scheduling.
- Mandatory 'Walk throughs' during service to ensure guest satisfaction and advise servers and bussing staff for specific service needs when needed.
- Completed end-of-day financial paperwork for staff and restaurant.
- Assured server availability and table turnover to make accurate decisions about seating locations.
- Backed up serving staff, hostesses, food runners and bussers on maintaining dining room presentable and ready for incoming guests.
- Resolved customer service and/or food-related issues to maintain guest satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Server
Aria Wine Bar/ Briciola
New York
11.2012 - 08.2017
- Completed the food protection course, to ensure professional food handling.
- Operated POS terminals MICROS, ALDELO and LEEBROS.
- Completed opening and closing duties such as restocking items and reconciling cash drawer, setting up/cleaning up dining area.
- Contributed to team effort by accomplishing related results as needed.
- Recommended and educated daily specials, wine selections to guide patrons toward more profitable items.
- Assisted individuals in selecting meal options, including appetizers, entrees and desserts and recommended alternative items for those with food allergies and gluten intolerance.
- Protected establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Satisfied customers by anticipating a perfect dining experience, such as creating a welcoming environment and staying alert to any needs at the time.
- Cleaned dining area between guests with efficient spill removal and set up.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Education
AA - Fashion Design & Merchandising
Katherine GIBBS NYC
New York12.2005
High school -
Aloysius college
The Hague, Netherlands06.2002
Skills
- Multitasking ability
- Interpersonal communication
- Quick learner
- Team collaboration
- Organizational skills
- Customer upselling
- Problem-solving
- Deadline management
Certification
- Food handlers certification
Languages
English
Native/ Bilingual
Dutch
Native/ Bilingual
German
Limited
Affiliations
- Volunteer work
- (Japanese) hand and machine embroidery
- Sewing
- Photography
Details
Address:
496 E 138th st #5A
The Bronx, NY 10454
References
References available upon request.
Timeline
Store Manager
Keaton Quilts
10.2023 - Current
Operational Manager
Gotham Quilts
03.2021 - 07.2023
Bar manager
Taszo Bar
12.2019 - 03.2020
Restaurant Manager
Aria Wine Bar
09.2017 - 07.2019
Server
Aria Wine Bar/ Briciola
11.2012 - 08.2017
AA - Fashion Design & Merchandising
Katherine GIBBS NYC
High school -
Aloysius college
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