Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sednissia Reed

Summary

Proven leader in healthcare customer service, adept at resolving high-stress situations with professionalism and empathy, significantly enhancing customer loyalty at Teleperformance. Skilled in insurance verification and team leadership, I excel in multitasking and maintaining HIPAA compliance, ensuring patient confidentiality and streamlined care coordination. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Healthcare Customer Service Representative

Teleperformance
01.2021 - 12.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Manager

Sonic DriveIn
11.2017 - 12.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

Education

The College of Health Care Professions
TX
09.2024 -

High School Diploma -

West Monroe High School
West Monroe, LA
05.2020

Skills

    Insurance Verification

    Medical terminology knowledge

    Call center experience

    Healthcare industry understanding

    Policy Adherence

    HIPAA Compliance

    Multitasking and Organization

    Team Leadership

    Medical Terminology

    Eligibility Determination

    Data Entry

    Patient confidentiality

Timeline

The College of Health Care Professions
09.2024 -

Healthcare Customer Service Representative

Teleperformance
01.2021 - 12.2023

Manager

Sonic DriveIn
11.2017 - 12.2020

High School Diploma -

West Monroe High School

Similar Profiles

CREATE PROFILE
Sednissia Reed