Sedona Dumyahn
Sedona,AZ
Summary
Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand while maintaining a friendly, calm, and compassionate demeanor.
Overview
14
14
years of professional experience
Work History
Wine Club & Marketing Manager
Arizona Stronghold Vineyards
04.2016 - 07.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Created and managed social media campaigns to increase brand engagement.
- Built trusted relationships with vendors and clients by getting to know them on a personal level and making their comfort and needs a priority.
- Planned, staffed, worked, and oversaw events.
- Managed approximately 800 accounts and personalized each members experience to fit their needs.
- Configured large batch processing.
- Ran sales reports after each event and releases
- Surpassed sales, projections, and member numbers each year.
- Submitted and acquired government approved certifications for wines.
- Maintained Labels/ submission of labels to keep in compliance.
- Created and maintained sales and member spreadsheets.
- Coordinated and worked with other department managers to ensure event and product success.
Hostess & Server
El Rincon Restaurante Mexicano
04.2007 - 07.2017
- Maintain and regulate the flow of guests seatings and payments
- Created a comfortable atmosphere for guests and co-workers alike
- Keep up with a high paced work environment while maintaining a calm, friendly, and efficient work ethic
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Certified Yoga Teacher
Southwest Institute of Healing Arts
Tempe, AZ12-2024
High School Diploma -
FALA
Flagstaff, AZ05-2011
Skills
- Yoga Teacher
- Customer service
- Communication skills
- Time management
- Documentation review
- Guest services
- Leadership
- Marketing and Advertising
- Project Management
- Brand-Building Strategies
- Promotions and Marketing Strategies
- Social Media Content Creation
- Launch New Products
- Staff Management
- Customer Retention Strategies
- Partnership development
Timeline
Wine Club & Marketing Manager
Arizona Stronghold Vineyards
04.2016 - 07.2021
Hostess & Server
El Rincon Restaurante Mexicano
04.2007 - 07.2017
Certified Yoga Teacher
Southwest Institute of Healing Arts
High School Diploma -
FALA
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