Sedona Fleck
Louisville,KY
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both client satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. I have applied my problem-solving and financial literacy skills to achieve outstanding results for the properties under my management. My mission is to maximize profit margins while ensuring client satisfaction and property maintenance. To accomplish this mission, I have leveraged my goal-oriented mindset and cost-saving abilities to exceed revenue targets, optimize rental rates, minimize expenses, and negotiate favorable contracts. Additionally, I have built strong relationships with tenants, vendors, and suppliers, providing exceptional customer service and creating a positive and responsive environment. By combining these competencies, I have consistently increased revenue streams, improved profitability, and enhanced the value of the properties.
Overview
4
4
years of professional experience
Work History
Property Manager
EQUITY PROPERTY MANAGEMENT
11.2023 - Current
- Process incoming invoices from various vendor accounts
- Knowledge of Google Suite
- Accurate, detailed, and compliant record keeping within state, local, and federal housing guidelines
- Team leadership
- Management of two accounts
- Field rental applications by completing credit checks, rental history, income requirements to ensure qualified candidacy within fair housing guidelines
- Overseeing various projects around the properties, ensuring all contracted vendors keep a safe and productive workspace
- Ensure a high resident retention rate
- Work closely with investors and property owners to ensure quarterly and yearly goals are being met
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Drafted and monitored budgets for overall maintenance and operations
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards
- Exercised direct supervision over property staff
- Managed day-to-day activities involving tenants, subcontractors, and property management.
Property Manager
VICINIA PROPERTY MANAGEMENT
03.2023 - 10.2023
- Leading staff in a positive and effective manner
- Knowledge of all ongoing within the property
- Managed tenant complaints promptly and appropriately, calling in technicians and other support services
- Kept accurate records of all resident and tenant correspondence
- Followed up on delinquent tenants and coordinated collection procedures
- Scheduling contractors, maintenance, and other companies hired by the property
- Forwarding invoices, informing regional manager of invoices and various bills
- Knowledge of fair housing laws, HUD, asbestos, assistance animals, lead safety, workplace safety
- Scheduling maintenance requests
- Interacting with all current and prospective tenants
- Ensuring an ongoing positive experience
- Fielding rental applications by completing credit checks, rental history, and proof of income to ensure qualified candidacy
- Realpage and Onesite experience
- Extensive knowledge of Microsoft Word, Outlook, Excel
- Completed final move-out walk-throughs with tenants to identify required repairs
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Assistant Property Manager
VICINIA PROPERTY MANAGEMENT
10.2022 - 02.2023
- Responsible for following up with all guest cards
- This includes, but is not limited to, replying to phone calls and emails, scheduling appointments, scheduling property tours
- Answering all incoming phone calls
- Knowledge of all ongoing within the property
- Managed tenant complaints promptly and appropriately, calling in technicians and other support services
- Kept accurate records of all resident and tenant correspondence
- Followed up on delinquent tenants and coordinated collection procedures
- Scheduling contractors, maintenance, and other companies hired by the property
- Forwarding invoices, informing regional manager of invoices and various bills
- Knowledge of fair housing laws, HUD, asbestos, assistance animals, lead safety, workplace safety
- Scheduling maintenance requests
- Interacting with all current and prospective tenants
- Ensuring an ongoing positive experience
- Fielding rental applications by completing credit checks, rental history, and proof of income to ensure qualified candidacy
- Realpage and Onesite experience
- Extensive knowledge of Microsoft Word, Outlook, Excel
- Completed final move-out walk-throughs with tenants to identify required repairs
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Assistant Property Manager
KF2 PROPERTIES
02.2020 - 10.2022
- Responsible for showing properties to prospective tenants while considering their needs and focusing on overall satisfaction
- Informing potential tenants who have relocated to the area about their new surroundings and helpful ways to adapt and thrive in their new surroundings
- Ensuring tenants' payment safe delivery to the bank in a timely manner
- Maintaining an atmosphere where clients and coworkers alike feel comfortable and positive
- Fielding rental applications by completing credit checks, rental history, and proof of income to ensure qualified candidacy
- Server
- Managed tenant complaints promptly and appropriately, calling in technicians and other support services.
Education
BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
University of Kentucky
Lexington, KYHIGH SCHOOL DIPLOMA -
Ballard High School
Louisville, KYSkills
- Proficient in basic Microsoft Office applications including Word, Excel, PowerPoint, Outlook on both PC and Mac platforms
- Property management
- Housing regulations
- Financial literacy
- Google Suite
- Property Inspections
- Tenant Relations
- Leasing and Sales
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
Accomplishments
Played a key role in the successful sale of two properties, ensuring exceptional property management by maintaining an occupancy rate of over 95% both prior to and during the sale process. Additionally, I effectively managed delinquency levels, keeping them below $10,000, to ensure a smooth transition and minimize financial risk.
Timeline
Property Manager
EQUITY PROPERTY MANAGEMENT
11.2023 - Current
Property Manager
VICINIA PROPERTY MANAGEMENT
03.2023 - 10.2023
Assistant Property Manager
VICINIA PROPERTY MANAGEMENT
10.2022 - 02.2023
Assistant Property Manager
KF2 PROPERTIES
02.2020 - 10.2022
BUSINESS ADMINISTRATION AND MANAGEMENT CANDIDATE -
University of Kentucky
HIGH SCHOOL DIPLOMA -
Ballard High School
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