Sedona C Francis
Wylie,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
NuRock Companies
08.2021 - 08.2023
- Managed a 94-multi unit apartment complex
- Responsible in day-to-day office operations, delegation of leasing tasks and issues in addition to maintenance, office, and employee retention measure development
- Enforcing and maintaining compliance of community policies and regulations
- Investigate tenant complaints, analyze, and solve tenant issues
- Collect security deposits and other fees associated with leases
- Regulate and enforce occupancy rules nd guidelines
- Audit lease renewals and future tenant applications
- Preform quarterly property inspections and vacant inspections
- Assist maintenance team in organizing, planning, and executing the tasks of a Make Ready Unit
- Develop and maintain relationships with landlords and tenants
- Monitor tenant compliance with lease terms
- Prepare monthly and annual reports on leasing activity
- Develop marketing plans and strategies
- Execute marketing plans developed by sister properties.
Leasing Agent
NuRock Companies
03.2020 - 08.2021
- Followed regulations and procedures in accordance with Fair Housing Regulations, Low Income Tax Credit, and overall company polices
- Negotiate and execute residential and commercial leases
- Prepare lease documents and ensure accuracy of all paperwork
- Collect security deposits and other fees associated with leases
- Show properties to prospective tenants and answer questions about the property
- Respond to tenant inquiries and requests in a timely manner
- Maintain accurate records of all leases and tenant information
- Ensure compliance with all applicable laws and regulations
- Develop and maintain relationships with landlords and tenants
- Monitor tenant compliance with lease terms
- Handle tenant complaints and disputes
- Prepare monthly and annual reports on leasing activity.
Assistant Manager of Operations
Dollar Tree
02.2019 - 03.2020
- Maintained day-to-day sales floor operations in hole executing COVID-19 protocols mandated by the CDC
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Liaising with head office.
Student Assistant
Twu Admissions Office
08.2018 - 02.2019
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Performed data entry and database management to accurately record information and protect data from unauthorized access.
- Provided clerical support, addressing routine, and special requirements.
- Ordered and stocked office supplies to maintain available resources.
- Assisted with research projects to provide accurate and relevant information to support decision-making.
Legal Intern
Stanley Law Firm
01.2017 - 01.2018
- Performed overall Office and administrative duties on aid of success of the firms daily operations
- Drafting legal documents such as contracts, pleadings, and motions
- Researching legal issues and preparing memoranda on those issues
- Assisting with litigation, including document review and discovery
- Attending court hearings and depositions
- Assisting with corporate transactions, including due diligence
- Assisting with the preparation of corporate filings
- Assisting with the preparation of intellectual property filings
- Assisting with the preparation of regulatory filings
- Assisting with the preparation of legal opinions
- Assisting with the negotiation of contracts
- Assisting with the review and analysis of legal documents
- Assisting with the preparation of legal briefs and other legal documents.
- Organized legal filing system to maximize efficiency.
- Attended depositions and court proceedings and prepared summaries on cases.
- Filed legal documents promptly and accurately with local, state and federal courts.
- Assisted in developing processes to expedite legal procedures.
Education
Bachelor of Science - Business Management
Texas Woman's University
Denton, TX05.2022
Skills
- Scheduling
- Reception Oversight
- Bookkeeping
- Calendar Management
- Spreadsheet Management
- Workflow Optimization
- Appointment Scheduling
- Letter Preparation
- Office Administration
- Filing
- Mail Handling
- Research
- Clerical Support
- Document Control
- Data Entry
- Report Writing
- Database Management
- Proposal Writing
- Presentation Design
- Invoice Processing
- Meeting Planning
- Record Preparation
- Employee Timesheet Processing
- Professional Communication
- Social Media Knowledge
- Microsoft Office Suite
- Data Collection
- Social Media and Promotions
- Quickbooks
- Business Administration
- Administrative Support
- Multi-Line Telephone Systems
- Inbound Customer Service Support
- Outbound Cold Calling
- Customer Service
- Reading Comprehension
- Professional and Mature
- Policy and Procedure Modification
- Data Management
- Recordkeeping
- Documentation and Control
- Office Equipment Maintenance
- Conflict Mediation
- Inventory Systems
- Human Resources Management (HRM)
Certification
- 2019 Microsoft Office Specialist - 2019
- Microsoft Certified Administrator Expert - 2021
Assessments
- Customer focus & orientation, Proficient, 06/01/22
- Work style: Reliability, Proficient, 08/01/23
- Attention to detail, Proficient, 04/01/23
- Call center customer service, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 09/01/23
- Written communication, Proficient, 04/01/23
- Sales skills, Proficient, 09/01/23
- Customer service, Proficient, 10/01/23
Timeline
Assistant Property Manager
NuRock Companies
08.2021 - 08.2023
Leasing Agent
NuRock Companies
03.2020 - 08.2021
Assistant Manager of Operations
Dollar Tree
02.2019 - 03.2020
Student Assistant
Twu Admissions Office
08.2018 - 02.2019
Legal Intern
Stanley Law Firm
01.2017 - 01.2018
Bachelor of Science - Business Management
Texas Woman's University
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