SeDonna Young
Battle Creek,MI
Summary
To obtain a Human Resource setting career. I have strong Customer Service skills, I have a passion for helping, researching and preforming support clerical duties within the HR Department
Overview
17
17
years of professional experience
1
1
Certification
Work History
Registration Clerk
R1 Rcm
02.2024 - Current
- Processed patient registrations efficiently, ensuring accuracy and compliance with health regulations.
- Maintained up-to-date knowledge of insurance policies to assist patients with inquiries.
- Coordinated appointment scheduling to optimize clinic workflow and minimize wait times.
- Trained new staff on registration procedures and software systems for consistent performance.
- Welcomed as many as 50 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Processed patient registrations using electronic health record systems to ensure accuracy and compliance.
- Verified insurance eligibility and gathered necessary documentation for seamless patient intake.
- Collaborated with clinical teams to resolve discrepancies in patient data, ensuring integrity of information.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
Transportation Aide
Dean Transportation
10.2019 - 09.2023
- Enforce safety rules
- Assist parents with loading and unloading students
- Provide firm directions to students
Human Resource Assistant
Amazon
06.2022 - 12.2022
- First point of contact with customers through Employee Resource Center
- Provided chat support and created tickets for customers
- Handled payroll inquires, policies, and benefits
- Supported performance management initiatives by organizing evaluation timelines and documentation processes.
- Facilitated resolution of employee inquiries regarding benefits and policies, promoting a supportive workplace culture.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Coordinated employee training programs to promote professional development and skill enhancement.
Customer Service Representative
American Red Cross
03.2021 - 05.2022
- Collected client information
- Offered immediate care and assistance to clients
- Registered clients for classes, took payment, transferred phone calls
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Operator
Ascension Borgess
10.2020 - 12.2020
- Provided information and updated records
- Answered calls with a friendly approach to engage callers
- Operated switchboard by transferring calls to appropriate party
- Collaborated with team members to optimize workflows and reduce downtime.
Cash Office Clerk
Family Fare
09.2019 - 10.2019
- Processed returns
- Provided customer service and assisted unsatisfied customers
- Supported accounting office with financial record management
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Reconciled daily cash reports, identifying discrepancies and resolving issues efficiently.
- Supervised team members in cash office operations, fostering a collaborative work environment.
HR Assistant
The Salon Professional Academy
08.2018 - 01.2019
- Assisted with administrative duties, financial records, management, effectively controlled the release of proprietary and confidential information for client lists, provided onsite training.
- Facilitated onboarding processes for new hires, ensuring compliance with training protocols.
- Assisted in organizing staff training sessions, enhancing team skills and performance.
HR Assistant/ Body Shop Coordinator
Lakeview Ford
01.2016 - 01.2019
- Collected payments, answered calls, managed orders opened and closed ROS, wrote estimates, Accounts payable and receivable.
- Collaborated with team leaders to address employee concerns, fostering a positive workplace environment through effective communication.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Customer Service Representative
Stryker/Aerotek
08.2018 - 12.2018
- Worked aa a liaison between customers and internal departments with the organization to ensure customer satisfaction. Handled customer inquiries for information and pricing, data entry, and requests for technical support. Answered all incoming calls and placed orders for capital products as well.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Streamlined communication processes between departments, improving response times.
Fingerprint Operator
Census
04.2018 - 07.2018
- Verified personnel fingerprints on a fingerprint scanning machine. HR setting fingerprints for job.
- Operated data collection tools to ensure accurate demographic information gathering
- Monitored and maintained quality control standards during data processing
Customer Service Rep
Peckham Call Center
05.2016 - 05.2017
- Provided call center service for Us department of Defense. Delivered exemplary customer service authorizing military and civilian customers. Processed merchandise returns and exchanges, and assisted with parts and components for large trucks, airplanes, and weapons.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders and managed account updates using customer relationship management (CRM) software.
Customer Service Representative
Spherion/Kellogg's
08.2008 - 09.2015
- Customer service analysts, attended and contributed to team meetings, handled customer inquiries. Worked with senior analysts, established membership loyalty, executing flawless customer service. Created RA's and debit memos, and collections.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Customer Service Representative
Art Van Furniture
03.2010 - 03.2015
- Provided customer service and clerical support. Answered questions, phone, returns and set up delivery, Managed cash and stock inventory.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Implemented feedback mechanisms to enhance service delivery and customer experience.
Education
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Kellogg Community College
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Kalamazoo Valley College
Skills
- Collaboration
- Customer Service
- Coordination
- Team Work
- Strategic planning
- Office Management
Certification
Customer Service
Timeline
Registration Clerk
R1 Rcm
02.2024 - Current
Human Resource Assistant
Amazon
06.2022 - 12.2022
Customer Service Representative
American Red Cross
03.2021 - 05.2022
Operator
Ascension Borgess
10.2020 - 12.2020
Transportation Aide
Dean Transportation
10.2019 - 09.2023
Cash Office Clerk
Family Fare
09.2019 - 10.2019
HR Assistant
The Salon Professional Academy
08.2018 - 01.2019
Customer Service Representative
Stryker/Aerotek
08.2018 - 12.2018
Fingerprint Operator
Census
04.2018 - 07.2018
Customer Service Rep
Peckham Call Center
05.2016 - 05.2017
HR Assistant/ Body Shop Coordinator
Lakeview Ford
01.2016 - 01.2019
Customer Service Representative
Art Van Furniture
03.2010 - 03.2015
Customer Service Representative
Spherion/Kellogg's
08.2008 - 09.2015
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Kellogg Community College
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Kalamazoo Valley College
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