Sedra Andrea Gooden
Kershaw,USA
Summary
Dynamic and results-driven professional with extensive experience at Taco Bell, excelling in operations management and team motivation. Proven track record in enhancing customer relations and resolving conflicts effectively. Skilled in cash handling and inventory management, consistently fostering a collaborative environment to achieve service excellence and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
Lancaster, South Carolina
01.2023 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Monitored inventory levels and managed stock replenishment processes.
- Assisted in resolving customer complaints to enhance service quality.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
Assistant General Manager
Taco Bell
Lancaster, SC
01.2023 - Current
- Motivated team to deliver quality service while promoting energetic and collaborative environment.
- Delegated tasks, communicated expectations and directed workflows to improve performance.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Checked inventory daily to verify adequate supply levels for each shift.
- Monitored team performance and appearance to verify compliance with service and uniform standards.
- Drafted daily sales reports and accurately reconciled cash drawers.
- Mentored team members in company products, policies and service standards.
- Reduced health risks and service challenges with strong attention to quality control and safe food-handling practices.
- Supervised department employees and monitored equipment to support functionality.
- Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences.
- Assessed customer needs and issued complementary services to drive customer loyalty.
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff training sessions to improve customer service skills.
- Fostered a positive work environment by promoting teamwork and collaboration among staff.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
Team Leader
Carolina Pizza Hut
Lancaster, SC
02.2021 - 02.2023
- Prioritized workflow and resolved daily operational challenges to support goal achievement.
- Trained employees to follow standard work processes and learn role-specific skills.
- Coached team members to maintain positive, friendly attitude and behaviors.
- Coached team to develop skills and overcome weaknesses to reach goals.
- Followed company guidelines and safe food handling procedures to prepare menu items using recipes.
- Cleaned and disinfected food preparation areas, workstations and equipment.
- Received orders at counter or from kiosks and took payment from customers.
- Packed orders to go with appropriate amount of napkins, cutlery and sauces.
- Stored food at proper temperature as required by food safety regulations.
- Counted cash drawer and reconciled money with transaction records.
- Cleaned and mopped spills, displaying wet floor notices for customer safety.
- Took and completed fast food orders from customers.
- Kept kitchen operations running smoothly with expert grill maintenance and operation.
- Prepared orders for customers using standardized recipes.
- Cleared away tables quickly to maximise availability for more customers.
- Greeted customers professionally upon arrival.
- Measured portions and ingredients to minimize waste and control costs.
- Prepared hot and cold drinks to order.
- Served trays of food and drinks to tables within desired timeframes.
- Accepted special requests from guests and prepared food to meet demands.
Education
High School Diploma -
Andrew Jackson High School
Kershaw, SC05.2022
Skills
- Rules enforcement
- Team motivation
- Operations management
- Motivation
- Multitasking
- Problem solving
- Customer relations
- Teamwork
- Cash handling
- Inventory management
- Conflict resolution
- Time management
Certification
Servsafe certified
References
References available upon request.
Timeline
Shift Leader
Taco Bell
01.2023 - Current
Assistant General Manager
Taco Bell
01.2023 - Current
Team Leader
Carolina Pizza Hut
02.2021 - 02.2023
High School Diploma -
Andrew Jackson High School