Sedranna Mauldin
Overview
5
5
years of professional experience
Work History
National Field Support Representative
Spectrum
Frisco
04.2026 - Current
- Provide real-time operational and technical support to technicians for internet, video, and voice service installations and repairs.
- Analyze signal levels, modem status, and diagnostic data to identify service issues.
- Document troubleshooting, service actions, and escalations to maintain accurate records.
- Utilize CSG and Scope to research account configurations, validate service status, and support troubleshooting activities.
- Perform modem provisioning, device activation, service validation, and account updates to restore customer connectivity.
Billing Representative
Spectrum
Irving
07.2024 - 04.2026
- Managed customer accounts while ensuring accurate and timely billing processing.
- Responded to customer inquiries regarding billing statements and account charges.
- Resolved billing discrepancies efficiently to improve customer satisfaction and retention.
- Delivered exceptional customer service by providing clear explanations and solution-focused support.
- Maintained secure authentication practices.
- Managed high-volume workloads using ticketing and case management software.
- Used knowledge base systems to access billing policies and procedures.
Application Processor
Citi
Irving
09.2023 - 07.2024
- Review applications for accuracy, completeness, and compliance with government requirements.
- Verified applicant identity documents, citizenship evidence, and supporting paperwork.
- Identified errors or missing information and communicated required corrections to applicants.
- Entered and updated applicant information in secure government databases with high accuracy.
- Used document scanning equipment to digitize application materials.
- Performed data validation and quality checks to ensure system accuracy.
- Managed digital document uploads and electronic records management systems.
- Followed cybersecurity and data protection protocols when handling sensitive personal information.
Customer Service Representative
Loanstar Title Loans
Duncanville
11.2021 - 12.2022
- Assist potential borrowers and current customers with questions about title loan products, requirements, and repayment options.
- Evaluate vehicles and related documents for loan eligibility according to company criteria.
- Manage loan accounts, including processing payments and updating account information.
- Communicate daily with customers about their accounts, including making courtesy calls to follow up on payments or required information.
- Perform clerical work such as data entry, cash handling, and documentation duties in support of loan operations.
- Use computer systems for customer records, loan tracking, and data entry with attention to accuracy and detail.
- Entered and managed customer loan data using financial services software.
- Processed loan applications and approvals through internal lending platforms.
- Scanned and uploaded customer documents into electronic filing systems.
Education
Digital Art and Design -
Cedar valley
Lancaster, TXDavid W. Carter
Dallas, TXSkills
- Field support
- Technical support
- CRM systems
- Customer service
- Case management
- Billing
- Payment processing
- Financial software
- Document verification
- Records management
- Data entry
- Office Suite
- Workflow management
- Problem-solving
- Attention to detail
- Technical communication
- Account management
Timeline
National Field Support Representative
Spectrum
04.2026 - Current
Billing Representative
Spectrum
07.2024 - 04.2026
Application Processor
Citi
09.2023 - 07.2024
Customer Service Representative
Loanstar Title Loans
11.2021 - 12.2022
Digital Art and Design -
Cedar valley
David W. Carter