Sedrea Sigala
Monrovia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Administrative Specialist
J.A. Urban Inc.
Monrovia
03.2023 - Current
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed office supplies inventory and placed orders when necessary.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Escrow Assistant
Lotus Escrow
Monrovia
10.2021 - 10.2022
- Verified funds received were sufficient to cover closing costs prior to closing date.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Provided customer service through phone calls or emails promptly and professionally.
- Drafted settlement statements for review by both parties prior to closing.
- Reviewed title reports to ensure accuracy of information before closing.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Maintained accurate records of all escrow accounts and transactions.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
- Generated reports summarizing financial details pertaining to each escrow account.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Put together closing statements for buyer and seller review.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Reviewed files, records and other documents to obtain information or respond to requests.
Front Desk Concierge
Bowlero Lanes
Arcadia, CA
07.2021 - 10.2021
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Ensured compliance with safety regulations in accordance with company policies.
- Resolved guest complaints by providing timely customer service solutions.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Maintained accurate records of all transactions within the front desk system.
- Responded promptly to guest requests for special arrangements or services.
- Greeted and welcomed guests in a professional manner.
- Handled cash and credit card transactions accurately.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
High School Diploma -
Monrovia High School
Monrovia, CA06-2021
Skills
- Calendar maintenance and docketing
- Payroll and benefits administration
- Meeting planning
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Scheduling
- Proofreading
- Expense Reporting
- Customer Relations
- Data Entry
- Organization skills
- Office Administration
- File Management
- Adaptability
- Relationship Building
- Customer Service
- Multitasking
- Problem-solving abilities
- Reliability
References
References available upon request.
Timeline
Administrative Specialist
J.A. Urban Inc.
03.2023 - Current
Escrow Assistant
Lotus Escrow
10.2021 - 10.2022
Front Desk Concierge
Bowlero Lanes
07.2021 - 10.2021
High School Diploma -
Monrovia High School