Sedric Willingham
Glenwood,IL
Summary
Dynamic Technical Support Manager with a proven track record at GreenBites, excelling in network troubleshooting and team leadership. Spearheaded knowledge base enhancements, significantly improving self-service options. Adept at problem resolution and system monitoring, I fostered a culture of continuous improvement and staff training, ensuring optimal performance and customer satisfaction. I am a motivated and resilient aspiring tech industry professional with a passion for technology and entrepreneurship, seeking to learn and create new empowering skills, pursue and accomplish my higher education goals. Excel in life-changing opportunities while embarking on a lifelong dream of a career in Information Technology, Cybersecurity, and STEM entrepreneurship.
Overview
6
6
years of professional experience
Work History
Technical Support Manager
GreenBites
Chicago, Illinois
06.2019 - 02.2025
- Implemented knowledge base improvements to enhance self-service options.
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and implemented training programs for new team members.
- Monitored network performance, identified areas for improvement, and took corrective action as needed.
- Created the topology for the brick-and-mortar location on 28th Wabash.
- Managed Temperature for for all areas where network devices and order kiosk were stationed
Education
Advanced Cybersecurity Certificate - Cybersecurity
Olive Harvey
Chicago, IL04-2026
Associate of Applied Science -
Olive Harvey
Chicago, IL01-2024
Diploma -
Wendell Phillips Academy
Chicago, IL01.2014
Skills
- Cybersecurity fundamentals
- Network troubleshooting
- Team leadership
- Customer support
- Technical documentation
- Problem resolution
- Can create a proper network topology
- Python Coding
- System backup ability
- Documentation
- Inventory Management
- Can set up POS systems
- Data analysis
- System monitoring
- Service desk management
- Staff training
- Risk management
- Network architecture
- Software testing
- IT budgeting
- IT infrastructure proficiency
- Task prioritization
Timeline
Technical Support Manager
GreenBites
06.2019 - 02.2025
Advanced Cybersecurity Certificate - Cybersecurity
Olive Harvey
Associate of Applied Science -
Olive Harvey
Diploma -
Wendell Phillips Academy
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