. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Hi, I’m
Sedrick Covington
Summary
Overview
5
years of professional experience
Work History
Uber
Uber Partner
01.2023 - Current
Job overview
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Maintained a high driver rating through excellent communication and navigational skills.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
Kroger's Grocery Store
Fuel Center Clerk
01.2024 - 06.2024
Job overview
- Collaborated with team members to ensure smooth operations and resolve any issues promptly.
- Managed customer complaints professionally, finding suitable resolutions to maintain positive relationships.
- Assisted in training new team members, sharing expertise on proper procedures and best practices within the fuel center environment.
- Handled emergency situations calmly and efficiently while prioritizing the safety of both customers and staff members.
- Enhanced customer satisfaction by delivering prompt and courteous service at the fuel center.
- Streamlined fuel transactions with accurate cash handling and efficient processing of credit card payments.
Loomis Armored US
Armed Vault Guard
03.2023 - 09.2023
Job overview
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Streamlined cash processing tasks for increased efficiency and accuracy in daily operations.
- Maintained detailed records of all incoming and outgoing shipments, ensuring proper documentation for auditing purposes.
- Handled high-value transactions with exceptional care, maintaining strict confidentiality while adhering to company protocols at all times.
Avis Budget Group
Customer Service Representative
01.2023 - 08.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
FedEx
Warehouse Worker
05.2022 - 08.2022
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Clockwork Concepts
Marketing Consultant
08.2021 - 07.2022
Job overview
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 7 key accounts.
- Delivered insightful data analysis and reporting to clients, demonstrating campaign success and areas for improvement.
- Enhanced customer engagement with effective social media management and content creation.
Courier Express
Dispatcher
02.2021 - 12.2021
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Chic-Fil-A
Team Lead
12.2020 - 05.2021
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Xtend Healthcare
Contact Center Representative
03.2020 - 12.2020
Job overview
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Enhanced team productivity through effective collaboration and communication with colleagues.
Pious Security
Security Guard Supervisor
05.2019 - 03.2020
Job overview
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
Education
Martin Luther King- Jr. High SchoolLithonia, GA
High School Diploma
05.2018
University Overview
- Awarded [Naval Blue Jacket Award]
- Honor Roll 9th-12th Grade , Second Semester
- Completed AP course in Statistics
- 3.5 GPA
- Ranked in Top 30% of class
- Extracurricular Activities: Yearbook Committee
- YMOD Member
- NJROTC Member
- Elected Captain of Armed Exhibition , Armed Basic Drill Team
- Elected Captain of Training Officer
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
- Driving Safety
- Vehicle Maintenance
- Route Planning
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Data Entry
- Cash handling expertise
- Teamwork orientation
- Security Protocols
- Cash Counting Accuracy
- Currency Identification
- Cleanliness and Organization
- Patience and Empathy
- Cross-training versatility
- Maintaining confidentiality
Timeline
Fuel Center Clerk
Kroger's Grocery Store
01.2024 - 06.2024
Armed Vault Guard
Loomis Armored US
03.2023 - 09.2023
Uber Partner
Uber
01.2023 - Current
Customer Service Representative
Avis Budget Group
01.2023 - 08.2023
Warehouse Worker
FedEx
05.2022 - 08.2022
Marketing Consultant
Clockwork Concepts
08.2021 - 07.2022
Dispatcher
Courier Express
02.2021 - 12.2021
Team Lead
Chic-Fil-A
12.2020 - 05.2021
Contact Center Representative
Xtend Healthcare
03.2020 - 12.2020
Security Guard Supervisor
Pious Security
05.2019 - 03.2020
Martin Luther King- Jr. High School
High School Diploma
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