Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sedrick Florence

Sedrick Florence

Miami

Summary

Diligent customer service representative with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with handling food and adaptable to new processes and procedures.

Overview

5
5
years of professional experience

Work History

Prior Authorization Representative

Alorica
Miami
12.2023 - Current
  • Authorized medications for various insurance companies, ensuring compliance with coverage details and plan limits.
  • Communicated with prescribers to ensure timely processing of medications to pharmacies.
  • Created claims for patients unable to secure prior authorization, facilitating access to necessary medications.

Banking Customer Service Representative

Teleperformance
North Lauderdale
05.2023 - 12.2023
  • Resolved customer issues related to fraud by creating claims and ensuring timely reimbursement.
  • Managed account security by locking and unlocking accounts and cards upon customer request.
  • Facilitated customer needs by shipping new cards and providing empathetic support during distressing situations.

Customer Service Staff Member

Publix
North Lauderdale
10.2021 - 07.2022
  • Operated cash register efficiently during peak hours to ensure swift customer service.
  • Managed lottery transactions and front-end coordination, gaining leadership experience.
  • Ensured exceptional customer experiences to foster repeat business and customer loyalty.

Customer Service Cashier

Boston Market
Margate
09.2020 - 09.2021
  • Demonstrated patience and teamwork during high-pressure shifts, notably on Thanksgiving, contributing to a positive work environment.
  • Prepared and served hot food, including cutting rotisserie chicken, ensuring quality and safety standards.
  • Handled cash transactions efficiently at both front and drive-thru registers during peak times.

Education

Some College (No Degree) - Biology

University of North Florida
Jacksonville, FL

Some College (No Degree) - Radiation Therapy

Miami Dade College
Miami, FL

Skills

  • Cash handling
  • Point of sale systems
  • Customer relationship management
  • Claims processing
  • Fraud detection
  • Order fulfillment
  • Customer complaint resolution
  • Customer satisfaction
  • Food preparation
  • Team building
  • Inventory management

References

References available upon request.

Timeline

Prior Authorization Representative

Alorica
12.2023 - Current

Banking Customer Service Representative

Teleperformance
05.2023 - 12.2023

Customer Service Staff Member

Publix
10.2021 - 07.2022

Customer Service Cashier

Boston Market
09.2020 - 09.2021

Some College (No Degree) - Biology

University of North Florida

Some College (No Degree) - Radiation Therapy

Miami Dade College

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