Sedrick Smith
Houston,Texas
Summary
Goal-oriented and collaborative Unified Communications Professional with experience applying software administration and configuration, via Remote Environment, to support growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Solutions Analyst
Sentinel Technologies
Houston, Texas
03.2021 - Current
- Provide Unified Communication support to end users for telephone/voice mail issues, in Multi-Site / Multi Client environment, managing 100+ clients.
- Worked with technical engineers to diagnose and resolve IPT/communication problems while implementing established technical or procedural solutions.
UC Solutions Engineer ( Remote )
NWN Corporation
Houston, TX
08.2015 - 05.2020
- Performed troubleshooting of incoming/outbound call issues related to UC phone system.
- Provided support to end users for telephone/voice mail issues,
- Provided up to Tier 3 support to UC platforms
- Oversaw activities of other team members in multi customer support environment.
- Responsible for coordination of implementing new hardware and software solutions on UC platforms including CUCM and CUC
Tier II Network Analyst
Meriplex Communications
Houston, TX
07.2013 - 06.2015
- Conducted Circuit Activations and Monitoring of Networks
- Ensured IPT incidents and problems are appropriately resolved or escalated to Tier 3
- Integrated UCS systems with gateways including CUBE
- Configured MGCP and H.323 VoIP gateways to connect to PSTN via PRI
- Configured and Implemented SIP trunks.
Telephony Network Analyst
JPMorgan Chase
Houston, TX
03.2012 - 07.2013
- Provide support to end users for telephone/voice mail issues, in Multi-Site environment, supporting 250K users.
- Provide IP Telephony troubleshooting of system problems including: Moves, Adds, Changes and Deletes, Configuring/Reconfiguring Profiles,
- Troubleshooting Configuration Issues related to CUCM Profiles Coordinating with Third Party Vendors for line ( Layer 1 ) connectivity issues.
IT/Network Support Technician
ANS IT Services
Houston, Texas
10.2009 - 03.2012
- Worked with clients to analyze computing and network needs and installed appropriate solutions.
- Troubleshot network issues related to TCP/IP and DNS.
Communications Specialist
United States Army
05.2001 - 12.2003
- Provided leadership in evaluation, planning, testing, installation and configuration of network based applications.
- Maintained LAN and Switch Networks ( Setup, Configured, Secured and Troubleshot ) Ran cabling throughout buildings for Initial LAN and Switch setup.
- Maintained network security policy, addressed server security issues Handled all aspects of Secure Mobile Communications Distribution and Accountability through use of hand receipts.
Education
Cisco CCNA Collaboration Certification - Engineering/Administration
Cisco CCNA Collaboration
2017
Network Engineering/Administration
Military A.I.T
2013
Skills
- CCNA Collaboration
- Communications Manager
- Telephony
- CUCM / CUC / CCX
- Voice Mail
- Gateways
Certification
- Cisco Certified Network Associate (CCNA)
Timeline
Sr. Solutions Analyst
Sentinel Technologies
03.2021 - Current
UC Solutions Engineer ( Remote )
NWN Corporation
08.2015 - 05.2020
Tier II Network Analyst
Meriplex Communications
07.2013 - 06.2015
Telephony Network Analyst
JPMorgan Chase
03.2012 - 07.2013
IT/Network Support Technician
ANS IT Services
10.2009 - 03.2012
Communications Specialist
United States Army
05.2001 - 12.2003
Cisco CCNA Collaboration Certification - Engineering/Administration
Cisco CCNA Collaboration
Network Engineering/Administration
Military A.I.T
Similar Profiles
Kevin CardenasKevin Cardenas
IT Technician, Level 2 at Sentinel TechnologiesIT Technician, Level 2 at Sentinel Technologies
Michael TullyMichael Tully
Driver/Inventory Administrator at Sentinel TechnologiesDriver/Inventory Administrator at Sentinel Technologies
Joe RyanJoe Ryan
Senior Account Executive at Sentinel TechnologiesSenior Account Executive at Sentinel Technologies