Sedricka Mays
Augusta,GA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relocation
11.2023 - Current
ex/military spouse who had to go to several city for relocation
Life Insurance Agent
American Income Life Insurance Company
09.2023 - 11.2023
- Services client insurance needs, focusing on life, health, and disability policies, and builds long-term client relationships for sustained business growth.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Customer Service Representative
United States Army
08.2023 - 11.2023
- Addressed and resolved customer inquiries and complaints, ensuring satisfactory solutions and fostering positive relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Amazon Fulfillment Associate
Amazon Warehouse
03.2023 - 09.2023
- Accurately processed and prepared customer orders for dispatch, ensuring timely fulfillment in alignment with company delivery standards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Registered Behavior Technician (RBT)
Colorado Springs
12.2022 - 08.2023
- Implemented behavior-analytic services, following detailed protocols to support client progress under the guidance of a certified RBT Supervisor.
- Collaborated with other technicians in resolving complex problems related to assembly line automation systems.
- Utilized web analytics tools such as Google Analytics to monitor user behavior on company websites for continuous improvement.
- Provided crisis intervention support during challenging situations, ensuring safety for all involved parties while effectively managing disruptive behaviors.
- Increased team productivity by sharing expertise, providing guidance, and training junior technicians in best practices and techniques.
- Ensured accurate record-keeping of animal health, behavior, and dietary requirements, facilitating optimal care management.
Warehouse Worker
IWLA - International Warehouse Logistics Association
08.2020 - 07.2021
- Efficiently converted physical documents into digital formats, ensuring accurate record-keeping and easy access for company operations.
Walmart Stocker Overnight
Walmart
07.2020 - 07.2021
- Replenished inventory efficiently, ensuring product availability and accessibility on shelves for optimal customer experience.
Petroleum Laboratory Specialist/Technician
Department of Defense, United States Army
08.2016 - 08.2020
- Conducted comprehensive physical and chemical analyses on petroleum products to assess compliance with quality and stability standards.
- Developed innovative testing methods for more precise analysis of petroleum samples, contributing to better product quality.
- Mentored junior technicians in best practices for sample preparation, analysis techniques, and equipment maintenance.
- Enhanced laboratory efficiency by streamlining processes and implementing automated systems.
- Authored detailed reports on test findings, providing valuable insights into sample composition and potential applications.
- Oversaw preventive maintenance programs for all laboratory equipment, reducing the likelihood of downtime and ensuring optimal performance.
- Evaluated emerging technologies in the field of petroleum analysis, recommending potential upgrades or enhancements for lab operations.
- Assisted in the development of custom analytical methods tailored to specific client requirements, ensuring accurate and reliable results.
Education
Junior in Teaching Elementary Education -
Western Governors University
07.2024
No Degree - Medical Assistant
Medcerts
06.2024
No Degree - Petroleum Labatory Technician
United States Department
MILITARY 12.2016
Skills
- Active Listener
- Communication
- Computer Skills
- Adaptive
- Great Time Management
- Management
- Military Experience
- Manufacturing
- Research & Development
- Autism Experience
- Special Education
- Data Collection
- Microsoft Word
- Insurance Sales
- Customer Service
- Customer Support
- Crisis Management
- Time Management
- Teaching
- Medical Collection
- Presentation Skills
- Leadership
- Negotiation
- Business Development
- Data Management
- Order Fulfillment
- Medical Terminology
- Medical Billing
- Typing
- Front Desk
- Telemarketing
- Laboratory Experience
- Time management
- EMR systems
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
Certification
- Life & Health Insurance License
- First Aid Certification
- Life Insurance License
- RBT Certification
- CPR Certification
- Insurance Producer License
- Certified Medical Assistant
- CCMA Certification
Timeline
Relocation
11.2023 - Current
Life Insurance Agent
American Income Life Insurance Company
09.2023 - 11.2023
Customer Service Representative
United States Army
08.2023 - 11.2023
Amazon Fulfillment Associate
Amazon Warehouse
03.2023 - 09.2023
Registered Behavior Technician (RBT)
Colorado Springs
12.2022 - 08.2023
Warehouse Worker
IWLA - International Warehouse Logistics Association
08.2020 - 07.2021
Walmart Stocker Overnight
Walmart
07.2020 - 07.2021
Petroleum Laboratory Specialist/Technician
Department of Defense, United States Army
08.2016 - 08.2020
Junior in Teaching Elementary Education -
Western Governors University
No Degree - Medical Assistant
Medcerts
No Degree - Petroleum Labatory Technician
United States Department
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