Summary
Overview
Work History
Education
Skills
Timeline
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Sun Prairie,WI

Summary

Detail-oriented professional with over 20 years of experience in customer service, administrative support, and quality assurance. Expertise in healthcare scheduling, data accuracy, team supervision, and compliance auditing. Demonstrated ability to thrive in fast-paced environments while ensuring professionalism and confidentiality. Committed to continuous improvement and achieving top results through effective communication and a strong work ethic.

Overview

21
21
years of professional experience

Work History

Medical Support Assistant – Ambulatory Care

William S. Middleton Memorial Veterans Hospital
Madison, WI
11.2017 - Current
  • Schedule and coordinate patient appointments using electronic health record systems
  • Provide frontline administrative support to clinical staff and patients
  • Verify insurance and patient eligibility, ensuring accuracy in patient records
  • Answer multi-line phones and respond to patient inquiries with professionalism and discretion
  • Maintain confidentiality and comply with HIPAA standards

Quality Assurance Associate

Wal-Mart Distribution Center
Beaver Dam, WI
08.2013 - Current
  • Prepare, review, and analyze reports and documentation to ensure accuracy and completeness
  • Maintain inventory accuracy through regular monitoring and quality checks
  • Process and submit paperwork in a timely and organized manner
  • Identify and resolve discrepancies in records and files to maintain data integrity
  • Conduct audits to ensure compliance with quality assurance standards

Multiple Roles Held

Wal-Mart Store
Madison, WI
07.2004 - 08.2013
  • Delivered exceptional customer service, ensuring customer satisfaction and repeat business
  • Supervised and coached associates to maintain performance and productivity standards
  • Planned for business needs and operational changes, ensuring seamless transitions and efficiency
  • Handled and dispensed cash accurately while maintaining strict compliance with cash-handling procedures

Education

Associate of Applied Science - Medical Administrative Specialist

Madison Area Technical College
Madison, WI
05.2018

Skills

  • Microsoft Office Suite
  • Data entry and analysis
  • Quality assurance and control
  • Team collaboration
  • Effective communication
  • Organizational skills
  • Time management strategies
  • Task prioritization
  • Deadline management
  • Customer service
  • Attention to detail
  • Data analysis

Timeline

Medical Support Assistant – Ambulatory Care

William S. Middleton Memorial Veterans Hospital
11.2017 - Current

Quality Assurance Associate

Wal-Mart Distribution Center
08.2013 - Current

Multiple Roles Held

Wal-Mart Store
07.2004 - 08.2013

Associate of Applied Science - Medical Administrative Specialist

Madison Area Technical College