See Yang
Denver,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Concentrix
Arnold, MO
02.2023 - 06.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Posted payments to accounts and maintained records.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Retail Specialist
William Sonoma
San Francisco, CA
02.2022 - 08.2022
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Medical Appointment Scheduler
Robert Half
Sacramento, CA
12.2021 - 02.2022
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 75-physician at sports medicine, urgent cares, Labs, Radiology, Family medicine and other medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Healthcare Benefits Advisor
Convergys
Hickory, NC
06.2016 - 10.2017
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
Education
No Degree - Business Administration And Management
Strayer University
Charlotte, NCHigh School Diploma -
Alexander Central High School
Taylorsville, NC05.2003
Skills
- Strong analytical and problem-solving skills
- Strong PC skills with Microsoft Office suite of products-MS Word, Excel, Access, Outlook
- Manage multiple responsibilities efficiently
- Ability to be analytical and decisive
- Excellent verbal and written communication skills
- Strong customer service skills
- Ability to identify and resolve/escalate complex problems
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Timeline
Retention Specialist
Concentrix
02.2023 - 06.2023
Retail Specialist
William Sonoma
02.2022 - 08.2022
Medical Appointment Scheduler
Robert Half
12.2021 - 02.2022
Healthcare Benefits Advisor
Convergys
06.2016 - 10.2017
No Degree - Business Administration And Management
Strayer University
High School Diploma -
Alexander Central High School