Seema Christopher

• Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
• Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
• Adhered to company policies, procedures and system documentation requirements.
• Established positive relationships with clients through proactive communication and attentive listening skills.
• Responsible for performing the clerical and administrative functions for all hub and station operational areas, including linehaul, quality assurance, and customer service.
• Coordinating with coworkers from different locations about the missing and delayed packages.
• Creating damage reports for the damaged packages.
• Support for timely delivery and mitigate loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.

• Reviews and trends loss and damaged claims filed to identify

improperly charged claims and brings to the attention of management.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proficient in inventory control, documentation, and efficient loading and unloading with an in-depth understanding of safety standards and procedures.
• Able to work any shift, safely carry packages up to 75 pounds, and perform minor repairs and preventative maintenance on packaging equipment.