Summary
Overview
Work History
Education
Skills
Certification
Experience Overview
Personal Information
Timeline
Generic

SEEMA DUBEY

Summary

Results-driven professional with a successful track record delivering complex programs for industry-leading companies. Proven expertise in implementing large-scale initiatives, stakeholder communications, and collaboration with cross-functional teams. Enthusiastic about leveraging project management and leadership skills to contribute to the mission of innovative organizations in Retail, Financial services, Insurance, Healthcare, Real Estate and Investment management. Worked with prestigious companies like PVH Corp, MetLife, Kering USA, L’OREAL USA, EmblemHealth, Horizon BCBS, IBM, AT&T, Deutsche Bank and KPMG Consulting.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Sr. Manager

LTIMindtree, Ally Bank
01.2024 - Current
  • Environment : Digital Marketing, Data Walk, AWS, Campaign Management, Enterprise Reporting, JIRA, Confluence
  • Project Park Place is an initiative undertaken to build a new centralized Customer Data Platform for Marketing and Reporting Needs
  • Replace the current eMap application to resolve Data Privacy and Data Security Concerns
  • Solve for Customer Mastering, Identity Resolution, Preference Data Management and Enterprise Reporting
  • Managed team to complete the discovery Phase for Project Park Place
  • Worked closely with vendors like AWS and Data Walk (DW) to conduct POCs and provide demos for Customer Mastering and Householding solutions
  • Facilitated all stakeholder communication and cross functional team meetings with eMap, Customer 360, Ally Customer Master (ACM), AWS (Amazon Web Services), Data Walk, Enterprise Architecture and Data Engineering Teams
  • Responsible for Project Planning, Tracking, Execution, Delivery, Daily Standup and Weekly Status calls
  • Created Executive Summary Decks, Program Roadmap, Product Backlog, SharePoint and Confluence sites for all project deliverables
  • Worked on 30+ Input Data file Analysis for various LOBs like Invest, Auto, Employee, SFMC etc.

Sr. Project Manager

PVH Corp
12.2021 - 12.2023
  • Marketing Technologies
  • Environment : Salesforce Service Cloud, Marketing, Commerce Cloud, Adobe, Digital Marketing, MuleSoft, Agile One
  • Successfully implemented Global Digital Commerce (GDC) for Calvin Klien, resulting in a 50% increase in online revenue
  • Managed and delivered Customer Data Transformation (CDT) involving globalization of Martech systems for APAC and EMEA regions, including Salesforce Service Cloud, Marketing Cloud and Agile One CDP
  • Headed the entire Tommy Hilfiger GDC for Martech Team, that re-platforms ecommerce sites from WebSphere to Salesforce Commerce Cloud
  • Facilitated all stakeholder communications across Project sponsors, Business Team, Vendors, and IT
  • Responsible for project status reports, risk Identification, mitigation, establishing and tracking milestones, monitoring of critical path items to ensure project efficiency and on-time delivery
  • Actively participated in Sprint Planning, Grooming sessions, Daily Scrum meetings, Technical Design Reviews etc
  • Acted as liaison between vendors and implementation partners like Sapient (eCommerce), Manhattan Associates (MAO), Agile One (CDP), Capgemini (MuleSoft), NeuraFlash (SFSC)
  • Globalized Service Cloud features like Case Creation and routing, Contact and Account Management, Knowledge base, Articles, Security, Flows etc
  • Led the implementation of several new features for SFSC like Order on Behalf of Customers, Deep Linking with MAO, Account Management, Chatbot; Community Cloud, Security, Customer Profile, Preference Center Gated Experience, Narvar Tracking, Order Appeasements and MuleSoft Interfaces with SAP and Agile One
  • Successfully implemented Marketing Journeys for Welcome eMails, Transactional Emails, Promotional Emails, Turn to Emails, Order Confirmation, Shipping Confirmation, Rewards and many more
  • Successfully onboarded Australia and New Zealand on CDT Global Template by integrating Magneto EComm site, Magenta POS with SFSC, and Customer Data migration
  • Worked closely with NeuraFlash Team to implement Einstein Case Classification, Case Wrap up, Reply Recommendation; TechDebt, Flow Builder, Calabrio Quality Management, SSO, various new features.

Sr. Project Manager

Radian Group
01.2021 - 11.2021
  • Environment : Salesforce Sales Cloud (SFSC), Service Cloud, Digital Marketing, Rally, JIRA, Confluence
  • Radian Group is a leading Mortgage Insurance company with a suite of mortgage, risk, Real Estate, and title services
  • Successfully delivered multiple projects from concept to implementation
  • Managed multiple project resources from cross-functional teams, as well as closely interacting with Business partners, Leadership team, Vendors, and consultants
  • Managed large CRM Initiative called "Mortgage Transaction Utility" that automates the entire Loan borrowing process for secondary market resulting in a 20% improvement in user adoption
  • Led the implementation of various modules, including Asset Management, Credits & Liabilities, Income Verification, and Borrower Check
  • Implemented Lender Profile Admin (LPA DeCom) project, handling migration of a 100+ user legacy application into Salesforce
  • Transformed the underwriting process, resulting in a 30% reduction in processing time by implementing new features
  • Received multiple Awards for Mortgage Insurance Rate Quote Changes and Underwriting Quality Control implementations.

Lead Project Manager

MetLife Investments
12.2019 - 12.2020
  • Environment : Salesforce Sales Cloud, Service Cloud, Azure DevOps, SharePoint, ServiceNow
  • Supported various groups like Investment Management (MIM), Client Service Group (CSG), Private Placements (PP), Alternative Investments (AI), Private Equity (PE), Real Estate and Agriculture
  • Worked closely with Stakeholders and Business Partners of various groups to define new CRM Initiatives, Salesforce Business Strategies, Improve User Adoption
  • Used Agile methodology for Project Management, Release Planning, Sprint Planning, Daily Scrum Calls, User story grooming session etc
  • Worked with the Sales (ICG) and Client Service (CSG) teams to prioritize change requests for Companies, Company Profiles, Asset and Wealth Management, Contacts, Opportunities, Deal Logs, Investor Mandates, Funds, Portfolios, Products, Contracts, Tasks and Dashboards
  • Managed Private Placement projects like Lightning Upgrade, Opportunity Redesign, Tranche Synch Process, Automate Allocation Process, Pre-Trade Compliance, Aladdin Integration, Automatic eMail Distribution, One Pager Document
  • Worked with development and business teams to implement features like Delayed Funding, Contracts Flow, Fund’s Portfolio Managers, TaskRay, Deal Logs for Private Equity, Mandate Portfolio Synch, Mandate Contact Roles, Merge Company Profiles, Co-Invest Deal Logs, Holdings, PP Restricted List and other BAU enhancements
  • Responsible for Delivery and all Release Management activities for Salesforce monthly production deployments, including QA and UAT Coordination, Create Deployment requests; Service Now Tickets, Change Management meetings, obtain approvals from Architecture, Data, IAM, QA and Business teams.

CRM Project Manager

TMP Worldwide
03.2019 - 11.2019
  • Environment : CRM Marketing, Digital Marketing, Product Development, Agile - Scrum, JIRA, Confluence, Talent Brew
  • TMP Worldwide Advertising & Communications are global leaders in talent acquisition technologies
  • Worked with Mindtree team to build a new CRM product for Candidate Management system that automates the time-consuming, complex process of acquiring, building, and identifying candidate profiles
  • Responsible for managing relationships with stakeholders and maintaining collaborative relationships with external vendors to achieve project goals
  • Responsible for all stakeholder communications, manage their expectations, define schedule, scope, change management
  • Successfully implemented several modules like Personalization, Template Builder, SMS, Quick Connect, Campaign Management, Audience Center, Dashboards, Analytics, Security and Authentication
  • Managed the team to implement Digital Marketing, Campaign management module for Direct and Promotional Campaigns and measure campaign analytics w.r.t eMail Send, Click, Open ratio
  • CRM system was successfully integrated with Twilio for SMS, Sovereign for Job Matching, Application Tracking System, (ATS), Sendgrid for eMail Delivery, Talentbrew site, Jobs API, Audience Center, Personalization Engine, Grape JS for custom email templates, Platform Admin for authentication.

Project Manager

Kering USA
03.2018 - 02.2019
  • Salesforce Service Cloud, Digital Marketing, Logepal, Odigo, Powerfront, SharePoint, JIRA, Omni Channel
  • Kering S.A
  • Is an international luxury group based in Paris, France
  • It owns luxury good brands, including Gucci, Saint Laurent (YSL), Balenciaga, Alexander McQueen (AMQ), Bottega Veneta (BV), Boucheron, Brioni, Thomas Maier (TM)
  • As a Regional coordinator for North America, I was responsible for the successful launch of Salesforce Customer Care solution that includes Service Cloud, Logepal, Odigo, and Omnichannel implementations for various brands
  • Responsible for coordinated management of multiple related projects w.r.t project planning, tracking, execution, scope, cost, budget, resource management, risk management, change control process and delivery
  • Worked closely with Headquarters team based in France for successful roll-out of Salesforce Classic, Lightning version for over 200 users at GUCCI, Kering Signature Brands (Brioni, AMQ, TM, SMC, Balenciaga), YSL and BV
  • Implemented Clients, Cases, Tasks, Dashboard Reports, 360 Degree View, Knowledge Base, Omni Channel, Chatter
  • Responsible for successful implementation of multiple projects for GUCCI Relational Marketing Team like Client/List Merge Request, Consumer Insights, One to One Entertainment Budget Request, Automatic e-mail Distribution
  • Worked closely with Salesforce implementation Team, Capgemini Production Support Team, TCS Level 1 support and PROSODIE team to resolve several production issues and ongoing tickets
  • Managed the project for YSL Marketing team called YSL Promo Code to add Discount Promo Code to various applications like POS, JDA, NSB, EDW, Klient Analytics, RDM 2.0, Jasper reports
  • Responsible for successful launch of Powerfront Inside Chat and Salesforce integrated solution for all the brands.

Lead Project Manager

L’OREAL USA
01.2016 - 02.2018
  • Environment : Demandware eCommerce, Salesforce Sales Cloud, Digital Marketing, ESB, JIRA, Confluence
  • L'Oréal, the world leader in cosmetics, is synonymous with beauty, innovation, and scientific excellence in more than 130 countries
  • Worked as a Lead PM for PPD LEVEL Loyalty Program, a B2B division at L’Oreal USA that supports various brands like Redken, Matrix, K’erastase, Shu Uemura (KSHU), Pureology and L’Oreal Paris
  • Also responsible for Lancôme’s, Kiehl’s Loyalty Programs and Brand Onboarding Mizani, Essie, Baxter on LEVEL Site
  • Responsible for Sprint Pre-Planning, User Story Grooming sessions, Sprint Planning, Checkpoints, Technical Design sessions, Deployment readiness meetings with various technical teams
  • Acted as liaison between vendors and implementation partners like OSF (Demandware), Blue Wolf (Salesforce), ESB (Integration), 500Friends (Merkel), Sapient (DW Support), SAP and PI teams for implementing PPD Loyalty projects
  • Successful implementation of Marketing Cloud to send out promotions and transactional eMails to customers
  • Implemented several marketing Journeys like Birthdays, Anniversary, Seasonal Promotions, Registration etc
  • Facilitated the discovery and deep dive sessions for various CRM initiatives like Registration Redesign, Pureology LEVEL Site integration (SSO), SAP Order flow for KSHU products, Product Catalog Gating by Tier, Bonus Events, Reject Events, Merge Automation
  • Wishlist items were integrated from the LEVEL site to Salesforce for reporting and creating marketing journeys
  • LEVEL Site was integrated with Address Validation Software (AVS) called Experian for correcting shipping address entered during the Checkout process
  • Implemented Product Catalog and pricing model in SFDC, automatic upload of Merchandise and Classes in Demandware/SFDC

Sr. Technical Analyst

EmblemHealth
01.2011 - 12.2015
  • Environment : Salesforce Service Cloud, Siebel 8.X, Client Letter, IBM Cognos BI, DW, ALM, HP QC
  • Lead the Salesforce Integration and Business Intelligence implementation w.r.t requirement gathering, analysis, planning, implementation, QA and deployment
  • Acted as liaison between stakeholders and development team to analyze business requirements provide BRDs for customized CRM and BI solutions to reduce cost and improve performance within a given budget
  • Responsible for providing Functional Specs, Business Process Flows, Swim Lanes, Use Cases, coordinated the QA efforts for Unit, Integration and User Acceptance Testing of following PPMs
  • HOD, Provider Contract Lookup, MAPD, Refer SR, View Form, Payments, Pricing Engine Implementation and Generate Client Letter
  • Responsible for View Form and Refer SR integration that provided users the ability to view ESAWS forms and refer a SR to appropriate queue in ESAWS application
  • Successful Implementations and delivery of HOD and Provider Contract Lookup projects that enabled a user to SSO login to Mainframe Console via CRM Screens and navigate to QCARE
  • Worked closely with vendors Top-Down systems to implement Generate Client Letter for member correspondence, document automation and customer communications management
  • Responsible for Change Control Management, Enhancement Request, Issue management, tracking, documenting, escalation, and resolution using ALM and HP QC
  • Responsible for requirement gathering and automation of 25+ Business Intelligence reports for Productivity, Inventory and Ageing that helped business by replacing the manual process with smarter and intelligent eSAWS Analytics reports
  • Successful delivery of ‘Member Call Reports’ that sends out an automatic email to target audience with Call volume report on 1st of every month
  • First Utilization Request Report, MRT Aging Report, MRT Letter Report were successfully implemented in Cognos BI framework.

Sr. CRM Analyst

IBM
04.2008 - 12.2010
  • Environment : Oracle-Siebel 7.X, 8.1, Optim, IBM Data Studio, Oracle eBiz 11.5, R12, Oracle 10G, IBM Web Sphere Optim brings the power of enterprise data management to Siebel, Oracle eBiz, PeopleSoft, SAP, JD Edwards
  • During requirements definition actively engaged partners from the line of business as well as technical experts to deliver solution design document that technology team would follow
  • Extensively analyzed Siebel data model, Joins, Links and MVLs to design several Optim Siebel Access definitions for Accounts, Contact, Household modules These ADs were part of Optim Engineering releases for Test Data Management (TDM) and Data Growth (DG) products of IBM Optim
  • Analyzed the market research documents (MRD) to gather requirements for Data Growth, Test Data Management, solutions for Peoplesoft, Oracle eBiz modules like Payroll, HRMS, Teleservices, iSupport, Account Payables
  • Defined Data Privacy and Data Retention rules for Payroll and HRMS modules for UK Ministry of Defense
  • Extensively analyzed Oracle eBiz data model provided detailed specs for meta-data, data definitions, Data Archiving and Data Retention strategies for Cash Management and Work In Process Modules of Oracle eBiz
  • Installed Optim, Web Sphere, WASCE and Siebel Servers on multiple VMs, Created Archive, Restore, Delete Requests
  • Implemented the integration solution for Oracle eBiz, Siebel and Optim using WASCE and JDBC
  • Created complex SQLs and stored procedures for executing rule-based Validation engine
  • Received the IBM Employee appreciation award for my work on Oracle eBiz Poet Project.

Sr. CRM Analyst

IBM, Global Services, AT&T, IBM, GBS
03.2006 - 03.2008
  • Siebel eCommunications 7.5.3, 7.8.2, 8.0 Oracle 9.2
  • As a part of eCRM OLTP team have worked on several complex releases that includes a full life cycle of Siebel Upgrade, System architecture for Global Sales Enablement (GSE) modules, Solution Design for PreQual and eMail Response
  • As a team lead was responsible for the Process flow, functional and technical design documentation for a new implementation called Automation of the pre-qualification process
  • Lead a team of 10 offshore members to complete the development and QA cycle
  • Performed the feasibility analysis, system architecture and solution design for Opportunity Attachments with multi-level hierarchical sharing of files between different modules across enterprise
  • Completed full cycle of 7.5 to 7.8 upgrade, was responsible for upgrading Outbound and Inbound eMail workflows
  • Completely redesigned the way documents were stored in eCRM, worked closely with Siebel expert services to get approval on the architecture
  • Prepared the functional specs for eMail Response supporting 100 + business workflows and Assignment manager
  • Prepared the Siebel 7.8 Best Practices document and provided the training for the entire business team
  • Have been part of triage team of many severity 1Sever issues, provided resolution that has helped the team several times in go-no-go situation of a quarterly releases.

Sr. CRM Analyst

Horizon BlueCross Blue Shield, BCBS
08.2002 - 02.2006
  • Siebel Call Center 6.3, 7.5.3.8, e-commerce Portals, MS SQL Server 8, Siebel Remote, IDataStore
  • Worked on different Siebel implementations for Sales and Marketing Automation (SMA), Universal Customer Service Workstation (UCSW), Customer Driven Health care (CDH)
  • Determined user/business/functional requirements
  • Worked closely with Siebel Professional Services team to gather requirements, gap analysis, design and implement the 1st and 2nd phases of SMA implementation
  • Analyzed the requirements and implemented Dynamic, Batch and Interactive assignments for Consumers and Commercial Sales
  • Customize the workflow and assignment objects, write assignment rules for county and split county-based territory assignments for Sales Rep
  • Designed and developed functionalities like Audit Trail, Opportunity Sales Tracking, UCSW Crosswalk, Quoting Process, Calendaring, and Sales Method Setup
  • Worked closely with IBM team to define functional requirements for all existing CRM applications to upgrade
  • Involved in full lifecycle upgrade of Siebel applications from Siebel 6.3 to Siebel 7.5
  • Was responsible for reengineering the VBCs based Views mainly Individual Providers, Auths & Referrals, Claims and Payments modules of UCSW
  • Worked in the Server team to support complex Siebel 7 server architecture that included multiple appservers, gateway server, managed resonate central dispatch for load balancing, Web servers, DMZ server etc
  • In clustered environment
  • Worked with Accenture and participated in several JAD sessions requirement gathering sessions for UCSW, Portals WEB MD, and Single Sign On strategies for Customer Driven HealthCare (CDH)
  • Prepared the functional and technical design documents for UCSW My Health Bank SSO solution and Benefit Accumulator functionality of CDH
  • Implemented the Integration solution for Siebel and Web Based Portals like WebMD and My Health Bank
  • Received Horizon BCBS “Best Division Team” Star Employee Recognition Award.

CRM Analyst

DEUTSCHE BANK
06.2001 - 07.2002
  • Siebel eFinance 6.2.1, 7.0.4, Oracle 8.1.7, Win NT, Web Logic, Java data beans, JDK 1.3
  • MaxBlue was Deutsche Bank’s e-commerce joint venture with Banco do Brazil an online brokerage platform started in Brazil
  • Involved with the team in requirement gathering and gap analysis, interacted directly with the end-users, other vendors to discuss the process flows, swim lanes, field rules, DTDs functional specs for requirements like Customer Maintenance, Account Maintenance, Block Unblock account, Web Lead generation, Web Seduction, 4 Eyes principle, Wire Transfers, Check Processing and Lockbox Banking
  • Extensively analyzed and implemented functionalities like Registering a User, Setting Application Data, creating a Service Request, Opening an Account, Check Account Balances
  • Created and maintained web views Mutual Fund buy, Wire Transfers, Equities
  • Completely developed functionality for Printing Application forms directly from Siebel
  • Designed and configured various other functionality like Collapse Transactions Views, Find Functionalities, Multiple financial Transactions for a Service Request, Lock a closed service request using state models, automatic closure of a Service request, restrict secured wire transfer, maintain relationship manager’s history etc
  • Implemented Campaign Management by defining prospect list, setting Inbound and Outbound campaigns, campaign responses and offers
  • Responsible for preparing End-users training presentations for MaxBlue Call Center Applications, Campaign Management etc.

Software Engineer

KPMG CONSULTING, HighMark Blue Cross Blue Shield
03.1999 - 05.2001
  • HighBar billing project is automation of the entire billing process to provide the customers’ bills over wire using HighBar Billing Engine, which is driven by different databases like ECS, ICIS, HFDR, Account Receivable etc
  • My primary responsibility involved performance tuning of HighBar Financial Data Repository (HFDR) and following applications
  • Claims Processing System: Worked on the automation of Claims Processing to establish business rules for claims processing workflows, claim review and approval process, correspondence, and payment process
  • This helped improve the Workload Allocation and improve turnaround time by 50%
  • HighBar Requirement Management System: Stores historical and current data related to requirement gathering, developing functional Specs, Use cases
  • It also generates different reports for each module stage wise, category wise, date wise and team wise
  • ICIS Views: Generates the current and historical information of all the Active Clients, allows the user to select the bill accounts associated with a client, view the detailed contact and account information
  • Represented KPMG at the Western Cable Show for KPMG/CISCO/Portal alliance product Bandwidth on Demand.

Software Engineer

PATNI COMPUTER SYSTEMS LIMITED, Patni Computer Systems Ltd
Mumbai
03.1997 - 02.1999
  • Is one of the leading global providers of Information Technology services and business solutions
  • Worked on following projects for GEAE and SCE, details will be provided on request
  • Contract Requirement Management System (CRMS) for GE Aircraft Engines, USA
  • Project Monitoring System (PMS) for PCS Management Information System
  • System Analysis of Gas Turbine Engines (SAGE) for GE Aircraft Engines, USA
  • Field Order Dispatch System (FOD) for Southern California Edison (SCE), USA
  • Received the Best Team Award for my contribution for GEAE SAGE project

BHABHA ATOMIC RESEARCH CENTER, Gov of India
07.1995 - 04.1996
  • Graphical Simulation of a Remote Slave Manipulator for Division of Remote Handling & Robotics
  • The project work undertaken was to simulate the Remote Slave Manipulator through computer graphics so as to enable the operator to have a view of the remote manipulator as he performs on the master manipulator
  • Page 2 of 7

Sr. Manager

MarshMclennan
  • Azure DevOps, Confluence, Share Point, Power BI, MongoDB, MDM
  • Managed the implementation of Guy Carpenter Market Place (GCMP) 2.0, with expanded data Capture, Upgraded Security, Improved Distribution Interactions that give seamless user experience for Clients, Reinsurers and Colleagues
  • Responsible for successful delivery of Reinsurer and Broker Portal that provides single access point for Reinsurers to Quote and access authorized GC Placements, Distributions, Legal Entities, Arrangements, Under Writing Authority etc
  • Responsible for Status Reports, Risk Identification, mitigation, establishing and tracking milestones, monitoring of critical path items to ensure project efficiency and on-time delivery
  • Worked closely with various teams like Edison, Revision, GC Edge, Common Data Services (CDS), MDM, Architecture, Business Analysts, Development (Astea) and QA team for cross team alignment and resolve dependencies
  • Created and executed monthly Release Plans, Program Status Calls with leadership; GCMP 2.0 Tech Calls, Performance Improvement with QA, CAB meetings, Disaster Recovery and Daily standup calls with various teams
  • Worked closely with Power BI Team to prepare project plan, Create ADO Features and successfully delivered User Management, Placement, Compliance and Portfolio Insights reports
  • Successfully Created and executed Cutover Plan for Production Deployment and post-go-live support.

Education

BE - Computer Science

University of Mumbai
Mumbai, India

Post-graduate - Software Application Engineering

Boston’s Institute

Skills

  • Project Management
  • Agile Scrum methodologies
  • IBM Project Management
  • Leadership in Project Team
  • SDLC
  • Waterfall
  • Application Lifecycle Management (ALM)
  • MS Project
  • Release Management
  • JIRA
  • Confluence
  • Service Now
  • Azure DevOps
  • SharePoint
  • HP QC
  • Financial Services
  • Retail
  • HealthCare
  • Real Estate
  • Investment Management
  • Tele Communications
  • Call Center
  • Sales and Marketing
  • Digital Marketing
  • Customer Data Platform
  • Business Intelligence
  • ECommerce
  • Order Management System
  • Account Management
  • Asset/Wealth Management
  • Product and Pricing models
  • Campaign Management
  • Self-service
  • Salesforce Sales
  • Service and Marketing Cloud
  • Demandware eCommerce
  • Adobe
  • Community Cloud
  • Knowledge Base
  • Articles
  • Oracle Siebel
  • Lightning
  • Security
  • User Administration
  • Workflows
  • Process Builder
  • Data Loader
  • Workbench
  • Data Import Wizard
  • Dashboard and Reports
  • Chatbots
  • Einstein
  • Data Analytics
  • Calabrio QM
  • IBM Cognos BI
  • Developer Studio
  • IBM Data Studio
  • Infosphere Data Architect
  • Optim Data Growth (DG)
  • Test Data Management (TDM)
  • Data Privacy (DP)
  • MS Office 2000
  • Visio Professional
  • Toad
  • Query Analyzer

Certification

  • Scaled Agile Framework; Scrum Master; Calabrio QM, Einstein, PVH Corp
  • Agile Project Management; MetLife Investments
  • Salesforce Administrator Certification Course; Intellipaat, MetLife
  • Salesforce Service Cloud, Odigo, LUCE, Powerfront, Kering USA
  • IBM Cognos Business Intelligence tools, ALM, Leadership, EmblemHealth
  • IBM Project Management, PMP Course, Leadership in Project Team, IBM
  • IBM Data Studio, IBM Optim, Infosphere Data Architect at IBM

Experience Overview

Have vast experience in Product Management, Project Management, Stakeholder, Vendor Management. Detail knowledge of the project lifecycle using Waterfall, Agile, Kanban and Scrum methodologies. Detail Knowledge of Salesforce Architecture, Data Model, Security Management, User Administration, Lightning, SSO, Flow Builder, Data Import Wizard, Data Loader; Dashboards, Work Bench. Retail Industry experience in Omni Channel Routing, Digital Marketing, Case Assignments, Account/Contact management, Order Management, Sales Audit, Point of Sales, Product Catalog, Pricing, Retail/Store operations, Shipping, Returns, Loyalty Programs, Catalog Gating, Campaigns, Customer 360, Chatbot, Einstein. Healthcare experience in Medical, Dental and Hospital Claims Processing modules, Handling Call Volumes, Member, Provider, Broker portals, CRM Analytics and Business Intelligence reporting. Financial industry experience includes Investments, Asset Management, Wealth Management, Mutual Funds, Hedge Funds ETFs, Alternative Investments, Private Equity, Account Maintenance, Customer Maintenance, Web Lead generation.

Personal Information

Citizenship: US Citizen

Timeline

Sr. Manager

LTIMindtree, Ally Bank
01.2024 - Current

Sr. Project Manager

PVH Corp
12.2021 - 12.2023

Sr. Project Manager

Radian Group
01.2021 - 11.2021

Lead Project Manager

MetLife Investments
12.2019 - 12.2020

CRM Project Manager

TMP Worldwide
03.2019 - 11.2019

Project Manager

Kering USA
03.2018 - 02.2019

Lead Project Manager

L’OREAL USA
01.2016 - 02.2018

Sr. Technical Analyst

EmblemHealth
01.2011 - 12.2015

Sr. CRM Analyst

IBM
04.2008 - 12.2010

Sr. CRM Analyst

IBM, Global Services, AT&T, IBM, GBS
03.2006 - 03.2008

Sr. CRM Analyst

Horizon BlueCross Blue Shield, BCBS
08.2002 - 02.2006

CRM Analyst

DEUTSCHE BANK
06.2001 - 07.2002

Software Engineer

KPMG CONSULTING, HighMark Blue Cross Blue Shield
03.1999 - 05.2001

Software Engineer

PATNI COMPUTER SYSTEMS LIMITED, Patni Computer Systems Ltd
03.1997 - 02.1999

BHABHA ATOMIC RESEARCH CENTER, Gov of India
07.1995 - 04.1996

Sr. Manager

MarshMclennan

BE - Computer Science

University of Mumbai

Post-graduate - Software Application Engineering

Boston’s Institute

Similar Profiles

CREATE PROFILE
SEEMA DUBEY