SEEMA GOPAULSINGH
NY
Summary
Healthcare leader with 20 years of experience, 13 in leadership, specializing in patient experience, operational efficiency, and team development. Proven ability to enhance patient satisfaction, streamline front desk and clinical workflows. Seeking a role to leverage expertise in patient engagement, staff leadership, and process improvement.
Overview
20
20
years of professional experience
Work History
Patient Access Manager
Summit Health Medical Group
01.2010 - Current
- Responsible for enhancing the patient experience/promoting quality patient care and service
- Interim Site Manager overseeing daily operations of several sites
- Demonstrates leadership, independence, reliability, professionalism and flexibility
- Supervises daily operations at medical office for 30 front desk associates
- Works collaboratively with various office managers, clinical and administrative to ensure maximum efficiency and productivity is optimized
- Strong liaison between providers, patients and clinical staff
- Responsible for hiring of department personnel: trains/orients new and existing staff
- Reinforces companies policies, procedures and workflow for front desk staff
- Identifies and assist with on spot service recovery, promoting service excellence
- Evaluates employees quarterly and annual performance within delegated areas
- Reviews and provides feedback on individual associates weekly dashboards scores
- Responsible for overseeing daily monetary batch deposits/patient co-payments
- Supporting role in explaining regulatory financial requirements to patients
- Participates in professional management development courses
- Serves on organizational company committees when piloting new workflows
- Conducts various activities to promote team building with staff
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Medical Assistant /Call Center Supervisor
Scarsdale Medical Group
01.2005 - 01.2010
- Responsible for 10 team members, able to reach customer & company satisfaction goals
- Oversee a high volume call center, scheduling for multi-specialist practice
- Train and assist new staff members with initial or ongoing training
- Managed shifts for team members (vacation, sick and personal days)
- Liaison between physicians and clinical support staff
- Perform Phlebotomy, EKG’S I.V’s and finger sticks on adults, children and infants
- Triage (blood pressure, height, weight) notify physicians of clinical changes
- Schedule/coordinate surgical appointments for patients at hospital
Education
Bachelors - Health Care Management
Ashworth College
Certified HR Management - undefined
Ashworth College
Skills
- MS Office Applications
- Windows
- Excel
- Power Point
- Athena
- EMR
- Harvest
- Electronic medical insurance verifications
- Work Day
Timeline
Patient Access Manager
Summit Health Medical Group
01.2010 - Current
Medical Assistant /Call Center Supervisor
Scarsdale Medical Group
01.2005 - 01.2010
Certified HR Management - undefined
Ashworth College
Bachelors - Health Care Management
Ashworth College
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