Goal-oriented Product Manager adept in SDLC methodologies including Agile, Waterfall, and RUP. Experienced in backlog creation, user story development, acceptance criteria definition, and impediment removal for seamless project execution. Expert in project planning, roadmap creation, and budget management. Skilled in conducting requirement workshops, GAP analyses, and risk assessments. Proficient in wireframe, prototype, and UML diagram creation using MS Visio, IBM Rational Rose, and Lucid Chart. Expertise in SQL and reporting tools like Excel and Tableau. Accomplished in coordinating UAT activities, tracking changes using Jira and Confluence, and guiding MVP identification. Proven leader in Agile/Safe Scrum methodologies, driving projects to completion through effective problem-solving, communication, and delivery management. Excels in end-user journey mapping, qualitative and quantitative testing, and A/B testing. Demonstrated track record in delivering customer-focused solutions, leading product planning, driving revenue growth, and successfully launching products throughout lifecycle stages. Passionate about continuous improvement and collaborative team leadership.
Overview
11
11
years of professional experience
Work History
Lead Business Execution Consultant
Wells Fargo
03.2022 - Current
Project Descriptions:
To meet the need of internal and external customer in merchant service place
Currently merchants are onboarded through BTD which is Boarding through Dynamics
Current project is building and integrating of BTD to Merchant onboarding system (MOS) which is new platform
Onboarding different payment processing solutions
Responsibilities:
Led a project focused on building a new customer onboarding product, including defining roles and functionality, approver groups, dashboards, and supporting platform development
Made critical decisions in digital strategy for product functionality, demonstrating a strong understanding of the business, policies, procedures, and compliance requirements
Collaborated with key stakeholders such as Business, Technology, Design, and Architecture leaders to champion the vision of the Consumer Data Product, defining guiding principles, prioritized use cases, end-user experiences, high-level requirements, and roadmap
Actively participated in Agile ceremonies, creating user stories to drive backlog creation and ensure alignment with project objectives
Played a key role in user acceptance testing (UAT) to validate the product's performance and quality
Fostered effective collaboration with cross-functional teams, including design, engineering, and sales, to ensure seamless product development and delivery
Worked independently throughout the entire project lifecycle, from discovery and ideation to implementation for sales hierarchy project and approver group configuration
Possess a strong understanding of Drools, APIs, and Microservices, leveraging this knowledge to enhance product functionality and achieve desired outcomes.
Product Manager
Paramount Residential Mortgage Group
08.2020 - 02.2022
The project was about implementing Capacity's new workflows platform for Loan Origination
The goal was to streamline, optimize and modernize the day-to-day activities in the lending process using advanced AI based knowledge bots and Robotic Process Automation
It was a huge success as it helped PRMG speed up all aspects of loan origination by at least 40% and enabled it to provide an efficient service even during COVID times
SDLC Methodology followed – Agile Scrum
Responsibilities:
Developed User Stories for product backlog creation, conducted sprint planning, sprint backlog creation, release planning and facilitated in Daily Stand-Up
Interacted with cross functional stakeholders and external partners to formulate Business Processes for advanced options
Responsible for creation of detailed documentation: process models of all existing mortgage operations workflows in Visio, Interface Specifications Documents, Data Modelling, Data Mapping
Test case documents
Responsible for collecting, organizing, and storing the documents and artifacts into a knowledge base to support training of self-help AI bots
Responsible for baselining and version management of workflows and all its documentation
Maintained the data integrity of the existing system by developing an end-user strategy for data cleansing and engineering revision control
Responsible for successful migration of all the existing workflows to the new platform
Defining various process to enable various responses across interfaces using synchronous protocols using Web Services REST APIs using Microservices
Worked with vendor product owners to develop their backlog with user stories with necessary details and acceptance criteria / definition of done and removal of any impediments during the sprint
Involved in UAT and followed up with Business Users for sign off
Prepare and maintain test results
Prepare Daily/ Weekly/ Monthly Test status reports
Conduct weekly internal and external meetings for UAT Task
Analyze and prioritize UAT test defects found during UAT
Supported training efforts by providing input, documenting requirements, and ensuring the delivery of training information for the Training Department and developing the training materials internally
Coordinated the change to the new platform with Help Desk Manager and ensured staff are informed or trained prior to release.
Product Manager / Product Owner
Chase Bank
01.2019 - 07.2020
JP Morgan Chase specializes in commercial, retail, and private banking
The project was an LOS application or Loan Origination System called NetOxygen
This was provided to JP Morgan Chase by Wipro Gallagher an outsource team and consisted of users: Originator, processor, underwriter, closer, funder, post closer and HMDA review
JP Morgan Chase business is 90% Mortgage, and it was imperative to have this application defect free and up and running at optimal standard
SDLC Methodology followed – Agile Scrum
Responsibilities:
Led the product management efforts for the top project, overseeing the end-to-end product lifecycle
Collaborated closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap
Developed and maintained the product roadmap, prioritizing features and enhancements based on customer value and business impact
Worked closely with the development team, providing clear and detailed product requirements, user stories, and acceptance criteria
Collaborated with the UX/UI team to design intuitive and user-friendly interfaces, ensuring a consistent and engaging user experience
Identified use cases from the requirements and created use case specifications documents
Designed sequence diagrams, Activity, workflow, Swimlane and Use case diagrams in UML
Developed Requirement specifications and process diagrams including context, data flow diagrams
Created wireframes - Detailed schematics of elements at the page-level showing specific user interface criteria and application behavior
Dissected User Stories into Tangible Requirements, organized User Stories Story Points based off priority using planning poker
Implemented Intelligent Content Recognition module to Automate loan document classification, data extraction and archiving to decrease labor costs, improve loan file quality and reduce risk
Also elucidated requirements related to Loan Complete: Loan Tracker which Categorizes and tracks all loan-related content through the entire lending process
Help ensure loan packages are accurate, complete, and saleable
Analyzed and generated business requirements for refactoring Loan Origination System into microservices for system architecture configuration and identifications of various interfaces
Performed requirements Analysis for data requirements, interface requirements and new system specifications for describing the functionality
Conducted JAD sessions with development teams to get the design work started and stayed engaged throughout the project to help the team with any clarifications
Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data
Responsible for UAT planning, test case specification, test execution, defect management and test status reporting activities
Identify and manage risks, issues, mitigations, and action items to closure, as they pertain to UAT
Arranged and conducted user acceptance and deployed for trial use after successful acceptance
Conducted business impact and risk analysis involving testing out multiple business scenarios in top-2 locations as part of field trials.
product Manager
Key Bank
05.2017 - 11.2018
The purpose of this project is to implement solution to provide members with hassle free experience with their CC (Credit card) by mitigating risk of fraud by authorizing solutions with a multi-layered fraud management approach that goes far beyond basic identity element validation
Also worked with team on Compliance projects based on BSA/AML policies and procedures
KYC (Know your customer) solutions support team was supposed to handle many projects which were impacted by transferring the parties from CDD (Customer due diligence) to KYC platform
Worked on KYC platform wherein the parties were transferred from CDD (IRIS) to KYC platform
Worked closely with scrum master’s in maintenance of product backlog, sprint backlog, prioritizing user stories, and assisted in daily status meeting and retrospective meetings
Facilitate JAD sessions, Discovery Sessions, Story mapping to understand, gather and analyze the Business requirements
Conducted GAP and feasibility analysis to identify key areas of concern and addressed them with Business team
Involved in workflow analysis, process Flow diagram, Activity diagram, Swim Lane diagrams, Class diagram, ER diagrams etc
Created mockups for the business validation screens of the mobile and web application, so that business is known to changes in the UI
Created and updated monthly dashboard for the global KYC/AML officer on new high-risk accounts to direct management where to allocate resources to ensure policies and procedures were appropriate for the firm's risk profile
Designed various application and scenario-based reports related to fraud management using MS Excel
Creating data flow diagrams in form of Data Modelling flows like Conceptual, Logical and Physical models
Worked and analyzed KYC and financial security controls requirements
Coordinated in defining Data files and Data Mapping documents for Data Integration aspects in the project
Collaborated with Developers in defining the attributes and data validations to create the data models
Identifying various business process to integrate with various bank AML regulatory validation which include KYC, CDD and report for accounts with unusual or suspicious activity
Conducted walkthroughs with the development team and QA team to log and resolve bugs using Jira
Handled the tasks of identifying testing problem areas and conduct root cause analysis of software issues
Supported user acceptance testing (UAT), and assisted UAT end users in creating test plans
Prepared test cases and test reports as well as ensure that the testing phase meets quality standards
Organized the defect status meetings with technology team and UAT testers to know the updates on the defect weekly twice
Assisted in developing technical documents and providing demos including new features to the end users.
Product Manager
Carter’s
06.2016 - 03.2017
Carter’s, Inc., is a major American designer and marketer of children's apparel
Carter's sells its products through its own Carter's and Oshkosh retail stores, its website, and in other retail outlets such as department stores
Scope of the project was to buy on the online and pickup in store same day or curbside delivery
Responsibilities:
Involved In-Depth Research to gather requirements from carters.com users to improve the Online Shopping experience of the user Journey
Extensive Requirements Gathering involves meeting with the Business stakeholder and identifying the roadmap requirements for Quarter 1 thru Quarter4
Meet with the stakeholder (which included which included UX/UI teams, Sales, Marketing etc.,) take notes on what requirements are needed and create a Roadmap of these requirements
Translate this information into Epics
Identify MVPs for each quarter and understand the needs and wants of the Business stakeholder
Work with Product Owner to prioritize EPICs, Features and User Stories
Wrote the PRD’S
Coordinating releases with all business partners
Tracking and making sure the release schedules and plans align with business partners
Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team
Building templates and dashboards for customized views of the data specific to each group and line of business
Produce different levels of prototypes to aid the design and usability testing process: interactive HTML prototypes
Conducted Previews and User Acceptance Test (UAT) sessions with the marketing team
Provide Oversight to the stakeholders on the MVP Product process within the Learning Domain, including request management, prioritization, resource analysis and management, through post implementation review
Continual re-evaluation of the process and make any recommended changes
Created Real time statistics available to Upper Management via “Dashboards”
Created customized funnels to show user experience in the shopping cart
Trained the user and the end user for the positive customer experience
Curbside delivery option was launched in few stores and based on the success; option was expanded to other zip codes
Created kpi on end user journey through the shopping cart.
Product Manager
ECorpTech Inc
06.2014 - 05.2016
ECorptech., Inc
Is a provider of consumer technology products and services
The Company offers a range of merchandise and services to its customers, including consumer electronics, Android Tablets, entertainment, and other products
Scope of the project is to analyze the shopping Journey of the customer
End user Experience in the shopping cart
Worked on funnel metrics
Responsibilities
Directed omni-channel marketing drive measurable which sustained growth across all platforms
Analyzing user journey
CUSTOMER first focus While also increasing the Revenue
Integrating customer feedback into product requirements
Experience with pre and post launch of the product
Meeting with the Business stakeholder and identifying the roadmap requirements
Drive collaboration between cross-functional teams including Engineering, Design, Finance, Marketing, Sales, New Launch Teams and Senior Management to improve profitability of the Portfolio while reducing complexity
Manage balance between demand and IT resources, including analysis of resource availability and prioritization
Supports management and client by providing in-depth data analysis of strengths/weaknesses in current execution of retail strategies
Develops comprehensive and clear understanding of retail environments and consumer insights to utilize when recommending effective On-line retail strategies
Presents data to clients and all levels of management and gains buy-in based on credibility of analytics
Conducted demos and presented prototypes to business and technical teams to enhance and spread common understanding
Collaborated with the testing teams to develop test cases and monitor the testing process to ensure that all requirements are tested in line with business needs; performed Smoke Test and UAT
Define different scenarios for A/B testing on pricing and UI
Define KPIs for helpdesk team and SRE team on reducing backlog, reroute rate, customer complaints
Created customized Funnel to show the journey of the customer in the shopping cart and basket size
Laid out the framework on communicating for dependency teams and leadership.
Product Manager
Cathay Bank
01.2013 - 04.2014
Scope of the project is to Create more reliable and consistent experiences for customers by, assisting with Automatic verification of customer documents, loan applications, income validation, assets and bank statement which will be done by a RPA, also which will drastically cut processing time and give better customer experiences
Receiving documents by email automatically
SDLC Methodology - Waterfall
Responsibilities
Deliver requirements under the Waterfall SDLC methodology to meet a very fast release schedule
Prepared documents such as Business Requirements, Functional Specification, Process Flow, and dashboards
Worked with the Lead on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues
Requirements were gathered through interactions and meetings and periodic walkthroughs with potential users of the application
Data can be processed in the nighttime even without the participation of people if scheduled
After the process is finished, the robot can be used for other tasks
Process scanned documentation using OCR
Created Use-Cases and Requirements documents to document business needs
Created process flows for departments and detailed documentation of day-to-day procedures, which included processes of loan origination system
Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same
Ensured Use-Cases were consistent and covered all aspects of the Requirements document
Interview stakeholders, reengineering process and document requirements to settle and clear all derivative transactions
Identified and analyzed the data requirements for the various site teams and made sure that the required data is available in the testing environment
Identify data process improvements and leverage technology to automate and streamline existing processes
Assist in the development of ad-hoc reports or presentations as needed by senior management
Wrote test plans and test cases based on the business requirements which involved market risk analysis and risk management like continuous time finance &, asset pricing, stochastic processes, simulations, credit derivatives, structured products, documentation, value at risk, return optimization
Designed and developed scenarios based on business requirements
Involved in project status meetings, QA review meeting, and System Test meeting in TFS
Worked directly with software engineers to ensure clear communications on requirements and defect reports.
Education
Masters - Mathematics
Kakatiya University
India, Warangal
Master of Science -
Kakatiya University
India, Warangal
Bachelor of Science - science
Osmania University
India, Warangal
Postgraduate Diploma - Computer Science
Osmania University
India, Hyderabad
Skills
Strategic Roadmapping and Planning
In-depth Market Research and Competitive Analysis
Agile Product Development and Iterative Improvement
Data-driven Decision Making and Analysis
UX/UI Design, Prototyping, and User Testing
Cross-functional Collaboration and Team Leadership
Customer Persona Development and Insights
Effective Stakeholder Management and Communication
Risk Mitigation and Creative Problem Solving
Business Model Innovation and Market Fit
Leadership in Product Teams and Conflict Resolution
Product Lifecycle Optimization and Management
Financial Forecasting and ROI Analysis
Prioritization Frameworks and Backlog Management
Market Positioning and Differentiation Strategies
Product Launch and Adoption Planning
Product Analytics and Metrics Tracking for Performance Measurement
Contract Negotiation and Vendor Management Skills
Growth Hacking and Customer Acquisition Techniques
Continuous Improvement and Iterative Development Approaches
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)