Seena Patel
Newark,DE
Summary
Versatile and results-driven professional with a proven track record at Reybold Group, adept in property management and customer service. Excelled in enhancing occupancy rates and tenant satisfaction through strategic marketing and exceptional relationship-building. Skilled in financial analysis and conflict resolution, significantly contributing to operational efficiency and profitability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Reybold Group
10.2022 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Created and submitted daily reports on leasing activities.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Property Operations Administrator
Reybold Group
04.2022 - 10.2022
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Supported [Leasing Team] team by handling all administrative tasks.
- Coordinated large-scale events or conferences involving multiple stakeholders both internally and externally for successful outcomes.
- Launched staff engagement training, resident engagement activities.
Business Development Specialist
Allstate
02.2020 - 02.2021
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
- Engaged with customers to build business relationships.
Customer Service Solutions
Capital One
09.2018 - 01.2020
- Conducted thorough investigations into reported customer complaints, working diligently to find appropriate resolutions that satisfied all parties involved.
- Managed escalated customer concerns effectively, resolving issues promptly and ensuring customer satisfaction.
- Mentored new hires during their onboarding process, providing guidance and support that contributed to a successful transition into their roles.
Shift Team Lead
Walgreens
10.2016 - 12.2019
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Maintained compliance with company policies and safety regulations by enforcing proper procedures among staff members.
- Monitored inventory levels and ordered supplies when necessary, minimizing stockouts and waste.
- Streamlined communication between shifts through detailed handover notes and regular team meetings.
- Improved customer satisfaction with timely service and effective issue resolution.
Customer Service Representative
Walgreens
06.2015 - 10.2016
Education
Associate of Science - Business Management
Wilmington University
New Castle, DESkills
- Resident relations
- Performance optimization strategies
- Property Management
- Customer Service
- Multitasking
- Multi-family property management
- Financial Analysis
- Financial budgeting and reporting
- Fair housing compliance
- Leasing operations
- Conflict Resolution
- Yardi Efficient
- RentCafe CRM
Certification
- Certified Property Manager Candidate - Institute of Real Estate Management (IREM).
Languages
English
Native or Bilingual
Hindi
Professional Working
Gujarati
Native or Bilingual
Timeline
Assistant Property Manager
Reybold Group
10.2022 - Current
Property Operations Administrator
Reybold Group
04.2022 - 10.2022
Business Development Specialist
Allstate
02.2020 - 02.2021
Customer Service Solutions
Capital One
09.2018 - 01.2020
Shift Team Lead
Walgreens
10.2016 - 12.2019
Customer Service Representative
Walgreens
06.2015 - 10.2016
Associate of Science - Business Management
Wilmington University
Similar Profiles
Susan SchandelSusan Schandel
Leasing Consultant at Reybold GroupLeasing Consultant at Reybold Group
NINA SPRAYNINA SPRAY
Business Development Manager at Intracoastal Construction Group and Hydrologic GroupBusiness Development Manager at Intracoastal Construction Group and Hydrologic Group
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Patsy BowiePatsy Bowie
Rn at Rehabilitation Hospital Of Northern ArizoneRn at Rehabilitation Hospital Of Northern Arizone
Edris KalibalaEdris Kalibala
Senior Software Engineer/Sr. DevOps Engineer at Galileo Financial TechnologiesSenior Software Engineer/Sr. DevOps Engineer at Galileo Financial Technologies