Seendlie Pierre

I am currently working as a liaison between the customers and the financial institution, building and maintaining that relationship and offering advice on everything from personal and business accounts to investments, loans and trust management services..

I also educate clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking),

Provide clients with clear, complete, accurate and concise responses to their questions and inquiries at point of call.

Reach out to prospective retail banking customers and establish business relationships.

Very enthusiastic, greet customers when they enter the branch and establish a professional, friendly rapport.

Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed.

Also helping clients optimize and manage their accounts; (i.e. credit card payments, transfers within accounts, setting up online banking access, credit or debit card activation, etc.

Confidently, identifying solutions for new and existing clients based on their needs.

Ensure customer satisfaction and resolve issues with banking products or services, by focusing on results, while acting in client's best interest.

• Increased daily sales by 25% by upselling banking products and financial services to customers.

• · Resolved customer service issues using company processes and policies and provided updates to customers.
• · Greeted customers and listened closely to problems described to determine solutions.
• · Coached new team members on service techniques and provided scoring through quality assurance program.
• · Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• · Took cash and credit card payments via phone, in person and through email.
• · Checked status of orders and back-ordered products to coordinate efficient shipments.
• · Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• · Recommended products to customers, thoroughly explaining details.

• Handled customer inquiries and suggestions courteously and professionally.
• Open and close accounts and process a wide variety of transactions
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Cross-sell bank products and services on a regular basis by identifying the needs of our customers.
• Respond to customer inquiries and requests.
• Provide customers with current rates and other information pertaining to Bank’s savings, checking, certificate of deposit accounts, and loans products.