Seerdyn James
Cypress,Texas
Summary
Hardworking and dedicated individual with effective communication and customer service skills. Seeking a remote job with hopes of pay of 17 dollars an hour or more.
Overview
6
6
years of professional experience
Work History
store team MEMBER
Academy Sports + Outdoors
- Provides consistent, prompt, and friendly customer service in a variety of functions such as Merchandising, Receiving, Cashier, and Sales
- Cashier Duties: Operated cash register for all transaction types including returns, credit applications, hunting and fishing licenses and sales
- Zoned merchandise and maintained merchandising guidelines; sets, stocks and maintains front end impulse racks and POGs
- Performed housekeeping duties including, but not limited to, sweeping, vacuuming, dusting, picking up trash, emptying trash, stocking supplies, and gathering shopping carts from parking lot
- Receiving or Logistics duties: Unloaded merchandise from trucks and prepare return loads using receiving equipment or tools
- Sorted and processed merchandise prior to placement on the sales floor
- Placed merchandise on racks or shelves
- Verified conditions, style, SKU, PO #, quantity and serial numbers by packing list
- Packed merchandise, prepared labels and completed required paperwork and data entry
- Merchandising or Sales duties: Drove customer service through the integrity of merchandising and accuracy of store pricing and signage
- Executed planogram, pricing, and signage as part of weekly Merchandising and Marketing plans to provide exceptional customer experiences
- Zoned merchandise and maintain merchandising guidelines; stocks impulse racks; sets and maintains impulse/front end POGS
- Re-worked apparel area and cover fitting rooms to ensure store conditions are meeting or exceeding expectations
- Drove sales through exceptional customer service skills, sales techniques, and store knowledge to connect customers to the right size, product location or product
- Adhered to company work hours, policies, procedures, and rules governing professional staff behavior
- Read, understood, and followed company policies, procedures, and safety rules.
Cashier
Popstroke
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Resident Advisor
Mississippi Valley State University
01.2023 - 05.2023
- Builds a positive and inclusive community
- Cultivates intentional group and individual connections
- Organizes community building and social activities
- Assists students in getting connected to campus organizations
- Assists the Residence Education Coordinator with executing educational events
- Provides overall peer leadership to residents
- Role model positive community standards
- Adheres to University and Residence Life policies (e.g., Resident Handbook and Housing Contract) as well as state, local, and federal laws, and ordinances
- Provides peer accountability for the Code of Student Responsibility
- Refers and encourages students to utilize academic and student success resources on campus
- Provides crisis response and crisis management
- Assists with opening and closing assigned residence hall each semester
- Participates in on-call duty rotation (including weekends and some break periods) in assigned residential area
- Responds to resident needs, facilities concerns, and emergencies
- Manages residential facilities through inspections, rounds, and reports
- Assists students with personal, academic, and transition concerns
- Encourages a cooperative and considerate living environment
- Help resolve roommate or group conflicts that may arise
- Role model academic success skills
- Attends departmental functions, RA training sessions, and weekly meetings
- Assists with special events
- Submit duty and incident reports as required.
Chat Specialist
Turbo Tax
11.2020 - 12.2021
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Custom Service Representative
Apple
08.2018 - 11.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Pre-law/Legal Studies
Mississippi Valley State University
12.2023
Pre-Law
Southeastern Oklahoma State University
05.2021
High School Diploma
Cypress, Texas05.2020
Skills
- Brand Promotion
- Honest and Dependable
- Store Policies and Procedures
- Store Opening and Closing
Community Service
- Volunteering at Local Churches
- On Campus Community Service
- Tutoring & Reading to Elementary School Children
- Hurricane Harvey Drive
- Donations to Goodwill
Timeline
Cashier
Popstroke
01.2024 - Current
Resident Advisor
Mississippi Valley State University
01.2023 - 05.2023
Chat Specialist
Turbo Tax
11.2020 - 12.2021
Custom Service Representative
Apple
08.2018 - 11.2020
store team MEMBER
Academy Sports + Outdoors
Bachelor of Science - Pre-law/Legal Studies
Mississippi Valley State University
Pre-Law
Southeastern Oklahoma State University
High School Diploma
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