Sefda Abdou
Worcester,Massachusetts
Summary
Skilled [Job Title] with extensive healthcare experience and dedication to patient physical and mental needs. Budget-conscious and efficient with good interpersonal and communication skills. Knowledgeable about equipment usage and maintenance requirements.
Overview
4
4
years of professional experience
Work History
Patient Care Assistant
Tempus Unlimited
Worcester, Massachusetts
06.2020 - Current
- Engaged with patient family and friends to provide courteous visit experience.
- Monitor vital signs, symptoms, and changes in condition, promptly reporting any concerns to healthcare professionals.
- Prepare nutritious meals and assist with feeding, adhering to dietary restrictions and preferences.
- Maintain a clean and safe environment, including light housekeeping duties and ensuring proper sanitation of living spaces.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Customer Service Representative
Macy's
Auburn , Massachusetts
09.2021 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up and activated customer accounts.
- Keep accurate records of customer interactions, transactions, and resolutions, documenting details for future reference and analysis.
- Strong Cash handling
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
Education
Bachelor of Science - Computer Engineering
Worcester State University
Worcester, MA06-2026
High School Diploma -
North High School
Worcester, MA06-2021
Skills
- Organizational Standards
- Claims Processing
- Vital Signs Documentation
- Goal Setting
- Strong Customer service support
Languages
Arabic
Native/ Bilingual
Kurdish
Native/ Bilingual
English
Professional
Turkish
Limited
Timeline
Customer Service Representative
Macy's
09.2021 - 12.2023
Patient Care Assistant
Tempus Unlimited
06.2020 - Current
Bachelor of Science - Computer Engineering
Worcester State University
High School Diploma -
North High School
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